Home Forums Hunting & Shooting Hunting Optics Leupold customer service .... Geez

Picked up a PSA billet 9mm rifle w keymod so I topped it with a Leupold VX-Hog. Get to a buddies and roughly sighted off the hood of the truck. Scope very clear even at 10 yards, couple shots and it dialed right in. When I get home and go to put the rifle in the safe I see no caps... Yep, left them on the hood of the truck and drove off. Today I call Leupold for a replacement set. I clearly tell them its my fault and at no charge they are sending replacements.... Geez, could it get any better? Suppose thats why I own 30+ Leupolds. Great product and above and beyond on CS.

I've been treated well by them myself. Bought a scope off of ebay. You could see that it was an older scope and had been through a lot. After about 10 rounds it went belly up. Sent it back to the factory explaining the situation and they sent me a brand new scope.

That's why it's hard to find a used one super cheap. Even the trashed ones either get repaired to as new or replaced, if returned.

I mount scopes at work. In addition to treating customers well, Leupold treats their vendors incredibly well. If I need anything from a ring wrench to shims, I just call or Email and Leupold sends them out pronto at no charge.

Had my eye cup on my spotter get torn so I e-mailed them asking how to get a replacement. They said send it in for repair, I replied, "for an eye cup a five year old could replace?" Dude said "My bad, I'll send one out ASAP". Scared me for a second but they came through as usual.

Yep, I had a similar deal. Lost my base mounting screws somewhere in my gun room... emailed to ask what size I needed on the rifle I was working on so I could go buy some more.
About a week later after no response to my email, a package arrived out of the blue with new screws. Kudos to Leupold, top notch company for sure!!

Same old story. Sent a scope in for a single turret and cleaning. They did exactly what they said they'd do for a fair price, and not slowly.

Way to go, Gold Ring Guys.

They've had plenty of practice...

Been using Leupold scopes for almost 20 years. Never had an issue but it's nice to know if I do they're ready to take care of me.

They have.......they have.

Sent in a VX3 2.5-8 that I dropped on the slab at the lease (don't ask). Sent a not explaining I dropped it and to replace the bent objective piece and check the erectors/adjustments and let me know what the cost would be. I fully expected to pay for it, but I got it back with some erector parts replaced and it looked like new. No charge.

They've also had more practice than most in selling stuff ......about $100M annually.

Just don't dial them! That's what they count on....

Hard to believe there are that many hunters/shooters/marksman that are actually that ignorant...

I reckon a fool is born every minute and if Obama had a scope it would be a leupy...

It's easy to verify.

http://www.bizjournals.com/portland/blog/2013/04/leupold-stevens-lands-43m-navy.html

I wasn't doubting the number one bit...

So what is on your rifle?

Not a leupold....

Bought my first one 39 years ago...a lot more since then. Only one has given me a problem. I sent it to them on a Thur afternoon, had it back on the rifle the following Tue evening. Of course, I haven't been everywhere and done everything and I'm not much of an authority on tacticool stuff so for all I know they're junk, but they've done well by me for a lot of years and a lot of purposes.

When I buy a used one, and I just did here on the Fire, I have it sent immediately to Leupold. I get a reticle change done, and while there, they go through the entire scope to make sure that it is up to specifications. I've been very pleased with their service, not a single complaint.