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This could be bad customer relations for Danner.


ddj



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Originally Posted by wildbill59
I receive "family and friends" offers from Kohl's all the time thru my niece


Okay, so that would make you family, correct?..

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Originally Posted by trouthunterdj
This could be bad customer relations for Danner.


ddj


How so?

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Originally Posted by GreatWaputi
Originally Posted by wildbill59
I receive "family and friends" offers from Kohl's all the time thru my niece


Okay, so that would make you family, correct?..

Not really. I see it as just being related. She sends out these offers in a mass email to everybody on her list.


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Originally Posted by wildbill59
Originally Posted by GreatWaputi
Originally Posted by wildbill59
I receive "family and friends" offers from Kohl's all the time thru my niece


Okay, so that would make you family, correct?..

Not really. I see it as just being related. She sends out these offers in a mass email to everybody on her list.


Seriously? At my family Christmas party I'll have to remember to tell my nieces and nephews that we're not family, "just related".....[rolls eyes]

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Originally Posted by FVA
Originally Posted by ironeagle_84
wow, i called the customer service number today, and they wont answer. even after letting it ring for 5 minutes.


Closed Sunday?


yeah, i was on their website last night and it said to call back today between 10AM and 4PM to talk to them. they arent answering their phones.


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The company I work for had a "Friends and Family" discount offer that was good for 25% off any store, online or phone order. The coupon could be forwarded and printed off by anybody who had posession of one. I could have given the code to everyone here and it would have been honored. Of course, we don' sell anything close to sporting goods.

This is completely bogus of Danner to pull this stunt. Either send the coupon via email that contains the link for the code imbedded, or format the code so it can only be used once, meaning it can't be transferred or applied by multiple users.

If I was a Danner dealer that just stocked up on boots with a $500k+ order only to have the manufacturer cut my margin and then some. Even if only for a day, that is bad business all the way around. Danner will feel this one and hear about it for a long time.


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Quote


Dear xxxx,

Thank you for your email. We understand and are aware that our website was having complications while trying to keep up with the unpredictably high volume of traffic on Saturday during the Friends and Family sale. We apologize that you were unable to complete your order. Unfortunately the sale was for Saturday only and we will be unable to honor any pricing. This sale was intended for Friends and Family of LaCrosse Footwear employees and was unexpectedly spread throughout the internet. I apologize for the inconvenience that this may have caused you. We will be modifying our Friends and Family Sale in the future to reflect the original spirit of the sale.

If you received the email offer directly from a friend or family member at LaCrosse, please contact them directly, by end of day Monday, to place your order.

Thank you

xxx xxxx

Consumer Sales Specialist





italics and bold by me

seems fair enough

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Originally Posted by jorgeI
...Actually Sycamore, you are sort of right....
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that'll teach them to have some kind of security code on it next time, I guess


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I guess I missed out.







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Originally Posted by Barkoff
I guess I missed out.


not really Mike, it was one big schittstorm.


30-06 till i die, the greatest round ever!

I carry a gun because a cop is too heavy!

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Post script to the sale - the first of my two pairs came today, very pleased.

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Got my Danner Canadians 6 days ago

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