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#6154868 - 02/10/12 Anyone Buy From NOSLER PRO SHOP??
hogan Offline
Campfire Regular

Registered: 12/08/06
Posts: 648
Really, just wondering how many Repeat Buyers these guys have?

Or, is dealing with Oregonians always a new-age kind of laidback thing?


Last time I bought from these guys, if you spent $200+ you got Flat Rate Priority shipping for FREE. NOT Anymore...

I had an account with them. Last log-in was about a week before placing this week's order. Friday, was going to do an order, but the website shows NO RECORD of my email when requested to have password sent...(thought I'd forgotten the password). I'd recently logged in though, so I used their CONTACT US email. By Monday, when I ordered, there was a NOTICE that they had a New Site, and ALL PRIOR ACCOUNTS MUST Re-Establish... Okay, did that...

Never got an email reply to my Contact Us emaial.
Payment was verified as immediate on my order.

I did get a Order Verification Email and when I called today at 12:30 Oregon Time to inquire about when/if the order has been or will ship, I was told "There's probably no one in that dept right now, it is Lunch Time so they're probably at lunch."

I called back about 10 minutes before 5pm and am told "There's no one there now. They leave at 4:30"...

I made the mistake of wondering why Nosler can't have people to answer customer inquiries throughout the day and their employee tells me, "I am not going to listen to anymore negativity"...

This dude has heard nothing negative from me yet, but...

The Nosler family can run their business however they want, but they evidently DON'T GIVE A D.MN about their customers.

I order from Brownells and get a tracking # hot-link. Last order with these guys took 2 weeks to arrive and there was no way to know when they shipped my stuff.

Their Shooter's Pro Shop Website has been just about empty ever since they started it. Very lame. If you intend to offer full-service sales from other manufacturers and announce that you will do so, Order the gear and do it! These guys have been over a year saying "coming soon" and maybe they got some Remington brass and a few other items, but nothing like what they promoted to be developing.

Speaking of development, what Online Business that is competent loses or locks-out their entire customer base?

Can Nosler do anything right on the Internet?

Last year, they nearly DOUBLED the cost of their 2nds and couple months later brought prices back down. What kind of business doubles prices and then adjusts them back in space of Six or Eight Weeks?


It has been over 2yrs that Shooter's Pro Shop was going to bring lots of gear to their customers. Gonna just sell the discards your high standards cull out? Fine, but why put your prestige on the line and make elementary errors? Might want to pay a consultant to get your site up to date and operational. Might want to buy the gear you claim you intend to offer. I'm sure RCBS, Redding, Forster, Rem, Win, Federal, and the other specialty houses will extend a warm welcome and maybe even work a deal in your favor...

Just maybe Nosler could have someone to answer the phone and handle customer inquiries. Just maybe they could email enough information to customers so inquiries would not be necessary?

They damn well ought to be sure their people don't go all wimpy and imagine they're gonna hear "negativity" when a customer wonders why the customer service dept closes down completely for lunch and goes home at 4:30pm instead of having someone around to answer the inquiries they might get.

Nosler better damn well HOPE They Get Customer Inquiries, whether they are critical or not. Looks to me as a repeat customer that they are harder to deal with than any other on-line vendor and they don't give a damn about what you think or inquire about...

That is a sure recipe for ruining a company. But such is the American Way.

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#6154945 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: hogan]
kraky111 Offline
Campfire Guide

Registered: 10/30/04
Posts: 3781
Don't buy from them....leaves more for me and others who don't have a problem with them.

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#6154946 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: hogan]
aheider Offline
Campfire Regular

Registered: 01/07/07
Posts: 1298
Loc: Oregon
I have bought from them a number of times and everything was fine. I did order some .35 225 accubonds once and they sold out before they updated their listing. They called and offered to send 225 partitions instead.

At least you got to talk to a real prerson... laugh

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#6155000 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: hogan]
Prwlr Offline
Campfire Ranger

Registered: 12/19/07
Posts: 2152
Loc: Colorado Springs, CO
I recently placed an order and also had to reestablish my account. The only thing I don't like is that to order multiple units you have to click on the object multiple times instead of inputting the amount you want. It would have been nice for them to place a notice of the changes on the lead page to their site instead of leaving it to the user to figure it out. They have never sent any tracking information as far as I know. The free shipping for $200 orders was a special deal for a limited time. But they now do offer flat rate shipping. Just glad they do offer their 2nds.
_________________________
Ed

A person who asks a question is a fool for 5 minutes the person who never asks is a fool forever.

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#6155034 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: aheider]
Burleyboy Offline
Campfire Guide

Registered: 11/19/04
Posts: 2926
Loc: Idaho
Don't forget about Bivwak the auction site they were doing a while back. That thing was a mess too. I can't get the last batch of accubond seconds from them to shoot. They say they are cosmetic blemishes only but if you talk to the right person you'll find out that other problem bullets get ran through as seconds too. I have had several times that the site let me place orders only to find out later that they were out. They've never offered me an alternative.

I used to shoot a lot of their seconds with several orders of $500+ but I'm rethinking it now. I can shoot amax firsts for less than accubond seconds. I'm going to try the 208 amax on game this year.

Bb

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#6155177 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: Burleyboy]
Idaho_Shooter Online   happy
Campfire Outfitter

Registered: 12/22/02
Posts: 8830
Loc: West Treasure Valley, Idaho
I have a whole cabinet full of seconds: .277 130 gr solid base, 6.5 mm 130 gr AB, 6.5 mm 120 gr BT, 7mm 140 gr AB, and .41 210 gr pistol bullets.

I have seen nothing but superb customer service and excellent results from the bullets.

I will admit the stock pile I enjoy was purchased pre-Obama, and their selection of seconds has been severely limited since the obamanation took office.
_________________________
My ideal as a conservative:

That each person may reap as he/she has sown.

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#6155229 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: Idaho_Shooter]
plainsman456 Offline
Campfire Guide

Registered: 02/15/09
Posts: 3691
Loc: Texas
I have bought from them in the past and if they ever have any of the types that I need I would buy from them again.
I think that midway or someone else has made a dead for a lot of what they call seconds.That is why there aren't many anymore.

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#6155343 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: hogan]
alpinecrick Offline
Campfire Kahuna

Registered: 03/02/05
Posts: 19197
Loc: Western Slope of Colorado
Apparently the "new" (once again) website dumped all the old accounts. I had to start a new account too.

The manufacturers of shooting stuff--especially the old line manufacturers--seem to have only reluctantly been dragged and into cyber commerce. I mean, look at all the errors on Remington's website.

As far as availability, SPS has always been an outlet for blems/2nds, no guarantee was made concerning inventory. We can thank the information superhighway for everybody knowing about SPS these days, throw in Obama's election and the previous year or two of buying frenzy of anything that remotely shoots, and a more recent downturn in the economy which probably translates into lower production to create 2nds, and.......well, it was good while it lasted.

I only have about 700 or so Noz 2nds in my gun cabinet....wish I had more.....

I mean, Sierra Trading Post prices have gone up a lot in the past year or so--simply less inventory of over runs and 2nds for them to buy, so they apparently can charge more.

Casey
_________________________


Not being married to any particular political party sure makes it a lot easier to look at the world more objectively...

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#6155399 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: alpinecrick]
hogan Offline
Campfire Regular

Registered: 12/08/06
Posts: 648
Just another reason to prefer bullet casting.


A customer who has paid their money has a right to inquire about when merchandise will ship. Brownells will ship SAME DAY, MidSouth Shooters and Wideners also. Graf is sometimes fairly fast, but Nosler is only setup to Take Your Money. They got that part RIGHT Down... Getting your stuff out is not a concern to them...


I really don't appreciate some loser getting bitchy with me about what he expects will be coming until it happens. I sure don't want to hear all his BS reasons for why his company don't care enough to have people answering Customer Inquiries between 12 & 1pm or from 4:15 on.

I have bought a lot of Nosler bullets.

Will keep trying to pursue someone at Nosler that can tell me when bullets were shipped and also tell me why had to re-do my account.
Maybe they were hacked and all their data "taken"?
Who the hell knows for sure?


Edited by hogan (02/10/12)

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#6155417 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: alpinecrick]
taz4570 Offline
Campfire Guide

Registered: 01/11/06
Posts: 3356
Loc: Colorado
I ordered more than $2,000 worth of seconds from them several years ago, went to Barnes and sold off most of my Nosler inventory. I too discovered I no longer existed when I went back to their new unimproved site the other day. What a POS. I had the same experience as described, no email record, no explanation, and most bothersome, no inventory!!

I'm definitely done with Nosler.
_________________________
"Whether you think you can or you think you can't, you're right."
Henry Ford

If it's tourist season, why can't we shoot them?

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#6155507 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: taz4570]
castandblast Offline
Campfire Guide

Registered: 02/08/05
Posts: 2568
Loc: Central Oregon
They are definitely having a hard time keeping up with the demand for their bullets. Having a major explosion take out part of the facility a while back didn't help....

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#6155749 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: castandblast]
SeanD Offline
Campfire Regular

Registered: 03/16/01
Posts: 1254
Loc: Tigard OR
We have shot nosler seconds for 15 years or so, used to be able to buy them in town. I havent had issue with SPS but I havent ordered from them for a year or so. They have definatly become more popular and sell out quickly, I usually try to stop in when I pass thru bend, and I think their low inventory online is true, most times they dont have what I need on the shelves.

They are located right next door to nosler, but I was under the impression that it was a separate business. I dont think I would blame bad or spotty service from SPS on nosler, but maybe I'm wrong and nosler owns them?
_________________________
Sean

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#6155818 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: hogan]
ColdBore Offline
Campfire Outfitter

Registered: 01/05/05
Posts: 8759
Originally Posted By: hogan
Really, just wondering how many Repeat Buyers these guys have?


Well, me, for one.

From the rest of your post, I'll assume that you're not going to buy from them any more? Good news for me; I have a better chance of picking up more of what I need. laugh

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#6156064 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: ColdBore]
BC3 Offline
Member

Registered: 09/23/08
Posts: 142
Loc: Land of Pleasant Living
If I pay full price I expect part of that price is the cost of top notch customer service. When I get a substantial discount I'll suffer through a hiccup or two. I'm sure Midway will send a tracking number and have a happy person on the end of the line that is having a great day. I order from both of these businesses and am satisfied with the level of service both offer at their respective price points.
Brian

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#6156068 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: ColdBore]
prm Offline
Campfire Tracker

Registered: 10/27/08
Posts: 5344
I haven't ordered in about a year, but it was no big deal when I did. They may not have as fancy a site as others, but it works and got what I ordered in a reasonable time.

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#6156299 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: prm]
ned Offline
Campfire Regular

Registered: 06/20/05
Posts: 1244
Loc: houston, tx
Don't buy a thing there for any reason, especially if you don't like their new site or the worse customer service on earth. More excellent priced great bullets for the rest of us who can overlook that.

Bivwak was a cluster fu** and half on their part. Thanks to their total ineptness I got three brand new rifles for about 1/2 price. No wonder they shut it down so fast smile

The huge price increase at ProShop for seconds a while back was an admitted total screwup on their part.

If you talk them is does seem like they may eat mushroom pizza for lunch smile

Ned

@hogan - dude slow down, real issues are out there to deal with.



_________________________
Whiskey, Wenches, and Wood

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#6156557 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: hogan]
aceman2101 Offline
Member

Registered: 09/30/09
Posts: 129
Loc: Montana
Hogan, I read your entire post, and while I certainly dont mind someone expressing their disappointment with any company, your post reeked of someone having an axe to grind, especially the last part.....


"That is a sure recipe for ruining a company. But such is the American Way".

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#6156734 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: hogan]
Klikitarik Online   sick
Campfire 'Bwana

Registered: 08/13/03
Posts: 13284
Loc: Alaska - N63º, W162º
Thanks for the 'heads-up'. I got a few - and left a few since the site now shows inventory of any particular item. Why worry about lost accounts; it ain't like they give frequent flier miles or anything and only what, 50 seconds to fill in the blanks? Reduction in shipping costs was a nice touch.
_________________________
I will henceforth eat vegetarian, relying only on fish, fowl, and beasts of the land to process my vegetables for me.

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#6157037 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: Klikitarik]
Kimber7man Offline
Campfire 'Bwana

Registered: 06/29/06
Posts: 10083
Loc: Indianapolis, IN
If they ever have 6mm 95 grain BT's I'm buying a thousand...
_________________________
Outta retirement...

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#6157089 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: Kimber7man]
ehunter Offline
Campfire Ranger

Registered: 04/10/07
Posts: 2271
Loc: Oregon
I agree I just ordered some bullets and I gave them a piece of my mind what a crappy ordering system they had changed to after I reset my account that was not as big a deal as pain in the rear process to get my order placed.
_________________________
If there is any proof of a man in a hunt it is not whether he killed a deer or elk but how he hunted it.

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#6157091 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: hogan]
efw Offline
Campfire 'Bwana

Registered: 12/01/07
Posts: 12650
Loc: Mi.
Yep just ordered a bunch of .224 55 gr SPs & NBTs, .243 90 gr NBTs, .243 Win brass, and noticed that they have 257 Bee brass reduced way down...

I did notice that, while I ordered Tuesday they've yet to change the order status from "processing" to "shipped" or even "processed," but whatever.

As others pointed out, if you like the deals you can take the inconveniences. If you like paying full price plus a lot in shipping, MidwayUSA & Natchez are always there waiting for you...
_________________________
I need a drink of something like water
I need a taste of love divine
Sometimes you just gotta do what you oughta
Sometimes you bring up the water when the well is dry

-Buddy Miller

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#6157105 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: ehunter]
ned Offline
Campfire Regular

Registered: 06/20/05
Posts: 1244
Loc: houston, tx
lol, click on the product icon and you can choose your product amount. they most certainly do send a confirm email. my advice...never order from them.

@hogan... if you have ever seen dealer pricing from Brownells you will see just much they are screwing u, and you can rant about them.
_________________________
Whiskey, Wenches, and Wood

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#6158457 - 02/10/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: ned]
navlav8r Offline
Campfire Guide

Registered: 02/11/10
Posts: 3697
Loc: ms
Over the last few years, I've bought several thousand .30 cal 155 CC's and lots of their Partitions and Accubonds and have been very pleased. For a short time they jacked their prices way up but I guess the backlash was so severe they came back down to a reasonable level w/in a few days or so if I remember right.

As long as their prices are reasonable they'll get more of my money.

I think the new website addresses the "dumping" of previous accounts but if I got through the process before I can do it again.

If you don't buy 'em that means there are more for me.
_________________________
NRA Life,Endowment,Patron or Benefactor since '72.

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#6159573 - 02/11/12 Re: Anyone Buy From NOSLER PRO SHOP?? [Re: prm]
Prwlr Offline
Campfire Ranger

Registered: 12/19/07
Posts: 2152
Loc: Colorado Springs, CO
Originally Posted By: ColdBore
Originally Posted By: hogan
Really, just wondering how many Repeat Buyers these guys have?


Well, me, for one.

From the rest of your post, I'll assume that you're not going to buy from them any more? Good news for me; I have a better chance of picking up more of what I need. laugh


Originally Posted By: prm
got what I ordered in a reasonable time.


+1 I typically get my order in less than 7 days, usually about 5.
_________________________
Ed

A person who asks a question is a fool for 5 minutes the person who never asks is a fool forever.

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