Home Forums Hunting & Shooting Hunting Rifles Unhappy with McMillan

Well, I'm ticked to say the least, and will probably get the boot from this site for what I'm about to say, but it needs to be said.

I ordered a stock through Rick Bin from McMillan in November and waited a rediculous amount of time to finally get it. When it finally arrived, it was a mess. The recoil pad was the wrong size and the top layer of rubber had been completely ground through, and the bolt notch looked like it had been cut out with a butter knife. I talked to Rick, he blamed McMillan, McMillan blamed him, but he took it back and reinstalled the pad and fixed the bolt notch. He did a great job and turned it around in three weeks and fine. I then proceeded to bed the rifle and get things rolling, but soon discovered that the LOP was a 1/2" longer than I had ordered. After Rick had had this twice and it still wasn't right, I decided to deal with McMillan direct. I talked to Kelly, and he agreed to personally look after it and turn it around in a week and I foolishly believed him.

Well, I recieved the stock from McMillan today, four weeks after sending it to them, and what another mess. They replace the swivel studs to stainless as I had originally ordered, but the front stud is sticking 1/4" below flush and won't screw in any farther, and the paint job is horendous. This stock now has three coats of paint (bloody rediculous considering it is an edge stock ordered for weight reduction) and it's spotty. Someone got a little slap happy with the grinder installing pad number three and forgot to paint their screw up. Pinto look maybe? I had also asked them to mask the bedding and they did part of it, so some is painted and some isn't.

So, great discount Rick Bin gives has now cost me money ($50.00 in shipping expenses so far) and this thin still aint right. I'm amazed at what $500.00 US won't buy.

Chuck

I'm sorry to hear that this has been a bad experience for you ... I'm waiting to get my first A5 back from McM this week ... it had to go back because the bbl channel inletting was not done quite right ... we'll see how it turns out for me ...

Chuck, on your postal scale, what's it weigh now?

22.5 oz's, which makes me smile. Loosing 1/2" helps.

Chuck

Bummer as every product I have ever gotten from McMillan that no other person modified has been perfect. More than 20 stocks over the years.

Sorry to hear it Chuck,

We all know that Rick will do any and everthing possible to have a happy customer. That said,


It's to bad Mcmillan didnt take care of Rick in the first place.
They should have never passed the buck and taken the bull by the horns and made it right. Sloppy CS and sloppy work to say the least.

Where do you go from here?

I would have Mcmillan send the brown man and pick up the stock at their expense then have them start all over. They should put you first in line.

Chuck, what's McMillan say they'll do about this mess?

My guess,cast from the Peanut Gallery,is that all will be reolved.

It always is.................................

I don't think anyone doubts that it will get resolved ... I think that Chuck's point is that it's ridiculous that this situation evolved as it did, and is still not resolved yet ... at least that's my understanding...

and I tend to agree, that this is something that should have never got this far ... but who am I to cast stones, as I've made my share of mistakes, and let things get way out of hand in my life from time to time ... and when I look back, I wonder how the hell I ever let things get that out of control ... Does that make me a bad guy, or irresponsible? I'd like to think not, ... and with respect to that, I agree that McMillan needs to have the opportunity to complete this project to the satisfaction of the customer ... again, I'm sure they will in the end ...

"Bummer as every product I have ever gotten from McMillan that no other person modified has been perfect. More than 20 stocks over the years."


Your only as good as your last job.

[bleep] happens,but most importantly,it's how the [bleep] is dealt with.

Having dealt with both parties mentioned,I feel confident in opining that things will be resolved..........................

Yep, maybe trip number four will get her ironed out...

Chuck:

There should be not a thought on your end as to being banned from this site for airing a legit grievance.

As I stated before, you ordered through me, so the buck stops with me, no excuses, and I'll do whatever I can in my power to make it right. The blame is solely on me.

If you're not happy with the paint, I'll be glad to paint it again for you, gratis of course, and I'll cover shipping each way. The pad is your call. Tell me what you don't like about the grind, and I'll do my best to make it right.

Rick

Exactly!

I'd be looking for a new job by now!

Given the circumstances, that's the dumb comment of the day.

Tough to speak for anyone else,but [bleep] do happen.

According to above text,resolutions lie in your lap.

I'd reckon you've been led to water......................

The pad is just fine, it's the friggin paint job, and the swivel studs. How does [bleep] like that make it out the door?!!!!!. I'm not waiting another day for that stock to be made right. 7 mnths is long enough, and I'll pay another party to make it right if I have to. I'm done dealing with you guys on this stock. DONE!

Chuck

Guess you ain't thirsty.......................

It seems like Rick has offered to make the stock right for you on his nickel(s). Since he can turn back time, what more can he do to make you happy?

Jeff

Here's a resolution for ya. Send me a stock that I can use. I'll send the other one back and whomever wants can shove it where the sun don't shine. They've had three chances to get it right, do you think a fourth go will help! Good grief man, if your boys screwed up that much you'd ride em out on a rail. No? Give your head a shake.