Home Forums Hunting & Shooting Hunting Optics Has Leupold CS gone downhill?

Sent a box of 6 scopes to Leupold this winter and they were all returned within 3 weeks, in perfect condition. Damn good CS from my point of view.

Steve

Just going off my past experience with them smart azz! I have never had a scope sit with them for more than 2 weeks without being touched, that's why I asked......

The wait times on warranty work are longer than they used to be. Matter of fact, I sent in a scope for some warranty work and another for some Custom Shop work at the same time. The Custom Shop order came back to me at least a week or two sooner than the warranty work. I think they're hammered right now.

It's not just Leupold either. I called Smith and Wesson earlier this week and they said if I sent anything in to the Performance Center, turnaround would be about a year. [bleep] blows.



Travis

Thanks Travis, that's what I was wondering. I can only imagine that their jump into the tactical world has added a lot of business for them too. That plus the added redfield line has to make them busier too. They've sure added a lot of stuff to their line up in that last 3-4 years.

S&W told me the same thing. I used Alex Hamilton and had my smith back in 2 weeks! S&W could not have done the work better.

I understand Leupold now employes over 700 Americans building optics. That's a company to respect and patronize

It's everybody. McMillan, Smith, Colt, Leupold. That school shooting caused such a scare everybody and their [bleep] brother became interested in guns overnight.

Everybody always says we should promote our sports. I say [bleep] that, I want the range and the mountain to myself.


Travis

Don't get me going on Alex...

I won't be sending him anything again any time soon.



Travis

+1...

Been waiting 7 months now on a guides order from Leupold. About ready to get my money back.

What did you order spj?

1 scope, 1 rangefinder, some rings and scope covers.

Sent a scope to Leupold on 01/31. They e-mailed me a notice on 02/04 of receipt and estimated turnaround of 18 business days.

Got the scope back this morning.

In my experience, their CS is very good. However, it's their initial QC that I've been disappointed with as of late.

Don't want to sound too sour but was hoping to have it for a hunt in November...

What's a "guides order?"



Travis

Are you talking about a pro deal? As I recall, the Leupold pro deal wasn't that great of a discount.

Deflave, the yhave a program that allows guides and a few other professions to buy direct a couple scopes/ range finders/ spotters a year. Not my place to quote how much but I guess I'll add its a good enough deal I haven't asked for $ back yet!

Also add sent in a scope for TMR and CDS retro and it was around 5 weeks, no problem with that turnaround for the work.

Roger that.



Travis

After the turrent change it will be ready for kudo hunting.

Cub,

What did C/S tell you about the status? Did you call and talk to a tech or just C/S? At certain times the C/S people are not able to contact the techs who have the current status. If there are unresolved or complex issues there might be an update in the computer system that C/S can reference.

Repairs and custom shop times vary during the year with no rhyme or reason. As you'd expect, wait times are longer just before hunting season. I drop off optics at the Leupold facility in Beavertown year 'round. Sometimes they are super fast, other times they are super slow. I wouldn't overthink it or draw any firm conclusions based on a couple delayed repairs.

Jason