"It is the service you are not obliged to give that people value most." ~J.C. Penney
Posted the above in another thread and thought I would share this with everyone. I run a one-man customer service operation and I know a thing or two about CS. When I have a great experience with a company, I like to share.
Back at the end of December I ordered from
www.dorcousa.com for the first time. Only spent about $20 including shipping. Got a new razor handle and 10 6-blade cartridge heads. Been shaving with them since. Only on my third cartridge head. Shave is good, not any better or worse than the Mach 5 thing, but the heads are like 1/3 the cost.
Two days ago I got a package from dorcousa.com. I opened it frantically thinking I had somehow mistakenly signed up for a recurring order or something. NOPE! Got a hand written letter from the president of the company thanking me for my business. Also included was a new razor handle and 2 heads, same type as I ordered 2 months ago, along with a $5 gift card.
Now that is customer service! I try to do the same for users of our mobile app if I find out where they live. Just surprise them with a note saying thanks for using the app and here are some ***** branded goodies for you. And our app is free. That's how I roll.
