Home Forums Hunting & Shooting Hunting Optics first and last purchase from cameraland

Try EuroOptic next time = awesome pricing & even better customer service!!!

I received a "bad" Weaver optic yesterday. After an email, the seller called me up, told me to send the bad optic back to him, and that a new one would be shipped USPS Priority in the morning.

I mailed the bad one out this afternoon. The new one is already en route. THAT is what "customer service" is all about......

Regardless of the condition the item was in when it left the shipper, and regardless of the packing; during shipping, a product inside a shipping box is exposed to strong forces that it would never be exposed to in normal use. It gets thrown around, it gets slammed around... that's life. But also, scopes, in general, have a significant failure rate anyway.

So I agree with you, that if you don't want to deal with Vortex, that's entirely your choice in the matter... So you can send the scope back to CL, get a refund and buy from someone else....you're done.

But if you have an aversion to dealing with Vortex as a company, to the point that you don't want to deal with their CS department, it's likely not a great idea to buy one of their products in the first place.

Yep.

Because if you buy Vortex, you're going to deal with customer service. Awfully high rate of failure.

But yes, Cameraland should have taken the scope back, no questions asked. Not "send it to the factory".

I agree with both of these statements 100%. I have probably owned more scopes and dealt with this $hit more than 95% ever will. Yesterday, Weaver offered to take my scope back, and send a new one upon receiving it. The DEALER said send it back to him, a new one is already in the mail, HE will deal with Weaver on the returned scope.......

Jay from Sport Optics offers great deals for 24hr & Sniperhide members if your not happy with your current dealer.

For the NY fan club

BUY LEUPOLD. They have NEVER sold me a bad scope. Seems to me there's a reason Vortex is cheaper.... Just Sayin.

And I may pay a little more, but I always buy my Optics from Cabela's. They never, ever question a return or refund. Best Customer Service for a Retail Sales Store, Ever.

I should have prefaced that by saying things could have been handled better. I'm just not much for drama and if given the initial instructions, I would have called the company first before starting a thread.

2muchgun has it right, Cameraland could have easily sent a replacement scope and had the buyer send it back to them to get a replacement from Vortex.

I have purchased many scopes, a spotter and a camera from Doug at Cameraland and have had superb service.

Seems like they could have done better on this one.

Enorton

This. ^^^^^^

I will say that the two Vortex products I own have been excellent. I'm still a bit bias toward Leupold, however.

Bought several zeiss scopes and range finder from Doug, good Lord willing will buy many more.

Seems alot of stress over a $100 scope. Why even bring this up?

Seems problem is solved.


Quit being a child, it'll all work itself out.

I agree, this seems to be a $100. scope, so you do need to consider that.

I have dealt with Doug on many optics over the years, both new and demo, Swaro.
Zeiss and Nikon.
He has been great to deal with, in any case, and has helped me well, when we
had to deal with any issue, for a return or replacement.

It seems Ringworm will get a new scope for discounted or used price.....CL, Doug and Neil got drug thru the mud....and several from the cheap seat got to give their professional opinions...only to be put on the watch list.......what good came from this public post......I have bought several demo's and discontinued scopes from CL at one hell of a savings....knowing there is a chance I'd get a bad one.....but also knowing Doug or Neil will give me good advice....or fix it.....don't think OP really wanted it to work.....just my two cents.....
Archie Solomon

Doubt it and I have bought from both.

Actually what they told the OP to do was to send it to Vortex and basically cheat them into giving him a new scope instead of taking care of the matter themself. The man bought a demo scope and they are trying to get him to cheat Vortex, many of you seem OK with that but there are those of us who try not to cheat people every chance we get.

Would you rather have Cameraland send you another demo scope (assuming they have one in stock) to replace the broken one, or talk/deal with Vortex with a high probability Vortex will send you a new scope? Consider the options in light of the experience with the demo.

Rambelon razorback

Cheating them out of something?

Find something else to stand up for....

So its ok the drag someone over the coals cause they ain't happy.
Answer me this, ever have dealimgs with Cameraland?

If I walked into a brick and mortar retail store that was an authorized dealer for a given product and ...

If I found out that I purchased a defective product after opening it, immediately after I got home, I would expect the retail store to exchange it, same same, with no questions asked.

Is there a reason why an authorized internet retailer should not offer the same service?



edited to add: If the authorized retailer told me to contact the manufacturer I would not be a happy camper.

Big Dave,

I didn't write anything about "cheating" anybody - that was somebody else that wrote that.

As long as everybody is up front and honest in this situation, there isn't any cheating occurring.

Ramblin Razorback

Sorry Ramblin Razorback, I am WRONG.

Reelman was the one talking about cheating Vortex