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Joined: Dec 2002
Posts: 27,692
Campfire Ranger
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Campfire Ranger
Joined: Dec 2002
Posts: 27,692 |
laughing
Better you than me bud, I would have throat slammed the phone....grin Rancho is a lot more patient than I am. By now I would have jumped in the truck drove to Maine, scalped the idiot in charge of customer service, and burned the damned factory to the ground.
Member: Clan of the Turdlike People.
Courage is Fear that has said its Prayers
�If we ever forget that we are one nation under God, then we will be a nation gone under.� Ronald Reagan.
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Joined: Dec 2011
Posts: 10,972
Campfire Outfitter
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Campfire Outfitter
Joined: Dec 2011
Posts: 10,972 |
Communication barely rated as poor.
They say the rifle is fixed and shoouts great, but I wouldn't know, I wasn't able to get it in my hands before leaving, despite requests.
That's when it got comical.
After finally getting a tracking number out of them, and seeing that no one was going to be home to sign for it, I requested shipping to be changed to my dad's house near here.
They said they couldn't do that, but since it didn't need a signature (???!!!!) I could just wait until it was delivered, and go back over and get it.
What? I'm going to be out of town, as I explained..
They replied back that since I was only going to be 15 minutes away, I should just suck it up and get it after delivery..
Then then it dawned on me.. I have the same first name as my dad, and despite me telling them numerous times I was going away for an extended period, they actually thought I was only going to be 15 minutes away, and didn't need to change shipping.
At that point, I'd had enough. You have got to be fu***ing kidding me Was all this communication via Email? Have you done all your communication by Email or have you spoken to anyone on the phone. I would think a phone conversation would be the best way to communicate to avoid misunderstandings. Was a phone call an option?
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Joined: Dec 2004
Posts: 20,379
Campfire Ranger
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OP
Campfire Ranger
Joined: Dec 2004
Posts: 20,379 |
I called once, that didn't work very well.
I figured having copy of correspondences would be the best route, for obvious reasons.
Maybe its just me, but if someone tells me they are going out of town for an extended period, I figure they are going away, away.. not to the other side of town.
Communication with forbes llc has been a train wreck, plain and simple.
I replace valve cover gaskets every 50K, if they don't need them sooner...
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Joined: Oct 2011
Posts: 2,926
Campfire Regular
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Campfire Regular
Joined: Oct 2011
Posts: 2,926 |
Rancho,
How long till you will be able to look at your rifle? Assuming it was dropped off w/o a sig (as they said) and is still there when u get to it?
Sorry you're having to deal with this - I don't think I could have kept my cool nearly as well.
David
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Joined: Dec 2004
Posts: 20,379
Campfire Ranger
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OP
Campfire Ranger
Joined: Dec 2004
Posts: 20,379 |
I was kinda shocked to hear someone say that a $1400 firearm was getting dropped at a doorstep by UPS without needing a sig..
I enlisted my dad to wait at our house for the brown truck. Didnt want to get them involved, as they are retired and have their own lives. After hearing the story, my old man - a retired career sales and marketing guy, couldnt freeking believe it, to put it very mildly..
I replace valve cover gaskets every 50K, if they don't need them sooner...
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Joined: Dec 2004
Posts: 20,379
Campfire Ranger
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OP
Campfire Ranger
Joined: Dec 2004
Posts: 20,379 |
I'll be home in a week or two, not really anxious anymore to shoot it. Like I said before, it might just end up as a collector's item.
I replace valve cover gaskets every 50K, if they don't need them sooner...
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Joined: Oct 2011
Posts: 2,926
Campfire Regular
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Campfire Regular
Joined: Oct 2011
Posts: 2,926 |
I just boxed up my 84M for a trip to Kimber. Kimber sent me a new double box to ship and UPS shipping label. Part of the instructions sent out stated that an adult signature will be required for return delivery...
David
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Joined: Jan 2007
Posts: 1,336
Campfire Regular
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Campfire Regular
Joined: Jan 2007
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Ok...I'm tapping out here...
You've convinced me... I was willing to give Forbes the benefit of the doubt but they do need to try at least...they seem to be incorrigible...they are acting like their customers are their worst enemies. What kind of message will that send?
My daughter is in charge of PR in her area for a major corporation. Just the other day she made the offhand comment that every one of her clients feels like they are the only one. She's a remarkable person of her own creation, but guess who influenced her?
I think I'll just stick to my original plan and pick up a half dozen RARs instead!
(Assuming for the moment that Forbes was ever on the table for different reasons...)
It ain't all burritos and strippers my friends...
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Joined: Nov 2005
Posts: 7,467
Campfire Tracker
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Campfire Tracker
Joined: Nov 2005
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I was kinda shocked to hear someone say that a $1400 firearm was getting dropped at a doorstep by UPS without needing a sig.. The "signature required" item is a separate service that has to be purchased and coded into the tracking number. The driver scans the bar code and follows its instructions. Senders sometimes try and "shortcut" the process by attaching "adult signature required" stickers, but UPS drivers mostly couldn't care less what's on the box versus what their scanner tells them from the bar code.
I have come here to chew bubblegum and kick ass. And I'm all out of bubblegum. I do tend to fit in well wherever I go in person. The campfire is the most outside exposure I get. No TV, no newspaper.
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Joined: Dec 2011
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Campfire Outfitter
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Campfire Outfitter
Joined: Dec 2011
Posts: 10,972 |
Wouldn't a $1400 rifle be insured by the shipper, in which case, doesn't anything over $201 require a signature? Does this mean Forbes intended to ship it uninsured?
RL
Didn't mean to imply that you should have done anything differently. I just wondered if part of the problem was that they had no one to answer CS calls, and I couldn't imagine anyone being that dense when you were personally speaking to them.
Last edited by R_H_Clark; 06/20/14.
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Joined: Jan 2007
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Campfire Tracker
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Campfire Tracker
Joined: Jan 2007
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I know FedEx Ground requires the signature add-on for any firearm shipment. cant speak to UPS.
Uber Demanding Rifle Aficionado
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Joined: Nov 2005
Posts: 7,467
Campfire Tracker
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Campfire Tracker
Joined: Nov 2005
Posts: 7,467 |
Wouldn't a $1400 rifle be insured by the shipper, in which case, doesn't anything over $201 require a signature? Does this mean Forbes intended to ship it uninsured? For the USPS, yes. Over $200 of insurance requires a signature. Not UPS.
I have come here to chew bubblegum and kick ass. And I'm all out of bubblegum. I do tend to fit in well wherever I go in person. The campfire is the most outside exposure I get. No TV, no newspaper.
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Joined: Nov 2005
Posts: 7,467
Campfire Tracker
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Campfire Tracker
Joined: Nov 2005
Posts: 7,467 |
I know FedEx Ground requires the signature add-on for any firearm shipment. cant speak to UPS. You're assuming the contents were declared as a firearm. This only happens if shipping from a counter like mere mortals and if the shipper chooses to declare it. Commercial customers simply affix a shipping label and turn it over to the driver and don't go through the step of declaring it. UPS and Federal Express couldn't give a damn one way or another on a commercial account.
I have come here to chew bubblegum and kick ass. And I'm all out of bubblegum. I do tend to fit in well wherever I go in person. The campfire is the most outside exposure I get. No TV, no newspaper.
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Joined: Jan 2007
Posts: 3,032
Campfire Tracker
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Campfire Tracker
Joined: Jan 2007
Posts: 3,032 |
I know FedEx Ground requires the signature add-on for any firearm shipment. cant speak to UPS. You're assuming the contents were declared as a firearm. This only happens if shipping from a counter like mere mortals and if the shipper chooses to declare it. Commercial customers simply affix a shipping label and turn it over to the driver and don't go through the step of declaring it. UPS and Federal Express couldn't give a damn one way or another on a commercial account. Makes sense ... my only experience is with declaring and shipping from the counter to an FFL.
Uber Demanding Rifle Aficionado
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Joined: May 2009
Posts: 18,508
Campfire Ranger
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Campfire Ranger
Joined: May 2009
Posts: 18,508 |
I'd send it to Stick for some barrel break in.
Hell, Stick probably could have fixed it and had it back to you in a week.
That sucks Rancho. I do hope they fixed it and you get a decent rifle after all the aggravation.
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Joined: Sep 2004
Posts: 453
Campfire Member
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Campfire Member
Joined: Sep 2004
Posts: 453 |
After you get back and get a chance to check it out and shoot it, let us know how it goes. It should be perfect by now! 
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Joined: Mar 2003
Posts: 17,163
Campfire Ranger
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Campfire Ranger
Joined: Mar 2003
Posts: 17,163 |
After you get back and get a chance to check it out and shoot it, let us know how it goes. It should be perfect by now! Wishful thinking.
Randy
NRA
Patriot Life Benefactor
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Joined: Sep 2004
Posts: 453
Campfire Member
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Campfire Member
Joined: Sep 2004
Posts: 453 |
After you get back and get a chance to check it out and shoot it, let us know how it goes. It should be perfect by now! Wishful thinking. Hence the smiley face.
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Joined: Dec 2013
Posts: 233
Campfire Member
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Campfire Member
Joined: Dec 2013
Posts: 233 |
What a nightmare! When I read all the initial hoopla, I almost pulled the trigger! And I figured they would really have their schit together at that price point. But, makes me glad I got my 2 Tikka's instead. Don't believe Forbes will be getting any of my coin any time soon.
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Joined: Nov 2005
Posts: 22,735
Campfire Ranger
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Campfire Ranger
Joined: Nov 2005
Posts: 22,735 |
There has been no update by the OP.
My home is the "sanctuary residence" for my firearms.
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