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Joined: Jul 2009
Posts: 8,923
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Jul 2009
Posts: 8,923 |
I asked them to verify the mag box length on a 308 Montana, the guy put me on hold and about 10 minutes later responded, "that is proprietary information and we cannot disclose that over the phone"...dumbest fk'n thing I have heard today, maybe this year!
Dave
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Joined: Dec 2011
Posts: 10,972
Campfire Outfitter
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Campfire Outfitter
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Posts: 10,972 |
It's code for "I don't know and I'm too lazy to find out."
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Joined: Mar 2001
Posts: 12,153
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2001
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They could tell you but then they'd have to kill you.
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Joined: Feb 2009
Posts: 6,308
Campfire Tracker
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Campfire Tracker
Joined: Feb 2009
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Nothing like some stellar customer service
Buy once, cry once.
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Joined: Aug 2004
Posts: 69,591
Campfire Kahuna
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Campfire Kahuna
Joined: Aug 2004
Posts: 69,591 |
It's code for "I don't know and I'm too lazy to find out." Yep.
Molɔ̀ːn Labé Skýla!
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Joined: Apr 2010
Posts: 10,822
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2010
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Maker of the Frankenstud Sling Keeper
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Joined: Jul 2009
Posts: 14,076
Campfire Outfitter
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Campfire Outfitter
Joined: Jul 2009
Posts: 14,076 |
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Joined: Jul 2009
Posts: 8,923
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Jul 2009
Posts: 8,923 |
Thanks X2, I knew ya'll would have the answer but didn't want to ask such a trivial question that could be answered by a phone call.
Dave
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Joined: Nov 2004
Posts: 10,697
Campfire Outfitter
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Campfire Outfitter
Joined: Nov 2004
Posts: 10,697 |
"that is proprietary information"! John Burns is now working for Kimber? 
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Joined: Mar 2011
Posts: 33,856
Campfire 'Bwana
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Campfire 'Bwana
Joined: Mar 2011
Posts: 33,856 |
They make a nice 300 WSM.
The tree of liberty must be refreshed from time to time by the blood of patriots and tyrants.
If being stupid allows me to believe in Him, I'd wish to be a retard. Eisenhower and G Washington should be good company.
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Joined: Jul 2009
Posts: 14,076
Campfire Outfitter
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Campfire Outfitter
Joined: Jul 2009
Posts: 14,076 |
That proprietary mag length is fugging priceless. I can't believe they actually said that.
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Joined: Oct 2011
Posts: 59,036
Campfire Kahuna
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Campfire Kahuna
Joined: Oct 2011
Posts: 59,036 |
You had to do the "ish" thing didn't ya.
Paul
"I'd rather see a sermon than hear a sermon".... D.A.D.
Trump Won!, Sandmann Won!, Rittenhouse Won!, Suck it Liberal Fuuktards.
molɔ̀ːn labé skýla
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Joined: Jul 2009
Posts: 14,076
Campfire Outfitter
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Campfire Outfitter
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Well yeah, I have had them measure anywhere from 2.81-2.83 
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Joined: Jan 2004
Posts: 11,381
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2004
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I asked for the barrel length and got the same answer. 
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Joined: Aug 2006
Posts: 22,907
Campfire Ranger
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Campfire Ranger
Joined: Aug 2006
Posts: 22,907 |
You had to do the "ish" thing didn't ya. Of course he done the "ish" thing. If it was exact, he'd be getting arrested by the proprietary information enforcement swat police right now.
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Joined: Jan 2012
Posts: 6,864
Campfire Tracker
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Campfire Tracker
Joined: Jan 2012
Posts: 6,864 |
I asked them to verify the mag box length on a 308 Montana, the guy put me on hold and about 10 minutes later responded, "that is proprietary information and we cannot disclose that over the phone"...dumbest fk'n thing I have heard today, maybe this year! Well I was going to email them this thread... but no email listed on their website. So I emailed it to their Human Resources team instead. In the interest of science... er customer service. Not listing a general info email address on your "Contact" page is about the dumbest f*cking thing a company can do. Especially when you're selling $1,000+ products to people who might not have the time to wait on hold on your precious phone line. And the initial response better be from an employee who is not in the unemployment line. I can understand that response if you ask about the metallurgy of the magazine box. Sounds like they lost a potential sale. Now I know never to do business with them after hearing everyone else's horror stories about QC. Now CS (customer service) to boot.
It's about like this:
"Do you puff peters?"
"Hell no!"
"NAZI!!!"
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Posts: 4,821
Campfire Tracker
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Campfire Tracker
Joined: Feb 2009
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Kimber has a history of snatching mediocrity from the jaws of excellence.
“Some ideas are so stupid that only intellectuals believe them.”
― G. Orwell
"Why can't men kill big game with the same cartridges women and kids use?"
_Eileen Clarke
"Unjust authority confers no obligation of obedience."
- Alexander Hamilton
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Campfire Regular
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Campfire Regular
Joined: Dec 2011
Posts: 2,137 |
Thanks X2, I knew ya'll would have the answer but didn't want to ask such a trivial question that could be answered by a phone call. See, you got double the education you were looking for today. 1. Mag box length (expected) 2. Kimber CS can't answer trivial questions This is an important business lesson, folks. If you don't know the answer, just be honest with your customers. If you really want to blow their skirts up, get some contact information from them, find the answer to said question and call them back.
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Joined: Dec 2011
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Campfire Regular
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Campfire Regular
Joined: Dec 2011
Posts: 2,137 |
Kimber has a history of snatching mediocrity from the jaws of excellence. Forbes is giving them a serious run for the money, though.
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Joined: Sep 2009
Posts: 13,860
Campfire Outfitter
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Campfire Outfitter
Joined: Sep 2009
Posts: 13,860 |
Kimber has a history of snatching mediocrity from the jaws of excellence. Forbes is giving them a serious run for the money, though. Hmmm.....One bunch of rude-azz yanks endeavoring to create a bigger goat-[bleep] than another bunch of rude-azz yanks. Who'da thunk it? I'd grown fond of the "Swedish Method" myself.
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