From the Kuiu website:
If you are not satisfied with your purchase, please contact us immediately at service
kuiu.com or during business hours Monday-Friday from 9:00AM-5:00PM PST at 855-367-5848. A return authorization (RA) number is required to initiate a return, exchange, or refund of the full purchase price. Returns, exchanges or refunds are subject to the below policy conditions.
RETURNS:
� Must be returned to KUIU within 60 days of the original purchase date
� Product must be unworn and in an unaltered, salable condition with tags attached
� By law, product must be sent back clean
� All returns must be associated with an RA number. Items returned without an RA number included will not be accepted. Please contact customer service for an RA number.
In the event of a refund, a credit of the full purchase price (shipping excluded) will be issued in the form of the original payment method. A refund issued to a credit card will appear on your statement within 1 to 2 billing cycles.
EXCHANGES:
� Must be returned to KUIU within 60 days of the original purchase date
� Product must be unworn and in an unaltered, salable condition with tags attached
� By law, product must be sent back clean
� All exchanges must be associated with an RA number. Items returned without an RA number included will not be accepted. Please contact customer service for an RA number.
To account for changes in inventory, the exchange process is executed in two steps:
1. A new order is placed for the desired exchange merchandise and a charge to your credit card or other desired payment method of choice is processed. You will receive an Order Confirmation email when the new order is placed.
2. Authorized return merchandise is accepted, processed, and a credit of the full purchase price (shipping excluded) will be issued in the form of the original payment method.
Because item availability cannot be guaranteed at the time your return is received, we highly recommend placing a new order as soon as possible.
KUIU OUTLET RETURN POLICY:
All outlet sales are final and not eligible for return or exchange.
WARRANTY POLICY:
WHAT WARRANTY COVERS:
This warranty covers any manufacturer workmanship defects in your KUIU gear. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for.
HOW LONG COVERAGE LASTS:
This warranty lasts for the lifetime of the product.
WHO IS COVERED UNDER WARRANTY:
This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.
WHAT WARRANTY DOES NOT COVER:
Any problem that is caused by abuse, misuse, or an act of nature (fire, flood, moths, etc.) is not covered. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Consequential and incidental damages are not recoverable under this warranty.
WHAT KUIU WILL DO:
If the item proves to be defective in workmanship, KUIU will attempt to repair the item. If this is not possible we will replace it with a new item of similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at KUIU discretion.
LIMITATION ON DAMAGES AND DURATION OF IMPLIED WARRANTIES:
KUIU will repair or replace the product as provided under this Lifetime Warranty. This shall be the only remedy of the consumer. KUIU shall not be liable for any loss or damages, including consequential, indirect, and incidental damages arising out of the use of, or inability to use, the product, or for breach of any expressed or implied warranty or condition on this product. Except to the extent prohibited by law, any implied warranties or conditions of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty.
