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Joined: Aug 2013
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Campfire Outfitter
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Campfire Outfitter
Joined: Aug 2013
Posts: 8,878 |
About 2 months ago, I bought a 700 Mountain Rifle LSS stock with a cheesy aftermarket recoil pad, so I called Remington to order a new factory pad. Boy, did the adventure begin! 1st off, they tried telling me that the correct pad was one of the new Supercell pads, even though the Mountain Rifle LSS stocks use the thin Old English style pads. They assured me that the Supercell was the right one, so I went ahead and paid for it. A week later, I get an email that it was shipped. 2 weeks later, still no recoil pad. I called them up, and was told "Sorry, it must have gotten lost in the mail, we'll send you another one." 4 or 5 days later, I get an email that that one had been shipped. 2 weeks later, still no recoil pad. I called them up AGAIN, and discovered that they were shipping them to the wrong address. They said, "We're so sorry, we'll send another out to you". 3 days later, I get the shipped email. About 10 days later, I get a recoil pad SCREW in the mail. I was kinda nasty when I called them that time, only to find out that the pad THEY think I need is on backorder, with no projected restock date. I asked THIS guy if they had any of the LSS thin pads in stock, and was told yes. I asked if he'd send me one of those, and he said yes. I'm pretty sure it's the one I need, anyway, but if not, I'll have a Pachmayr fitted to it. So, anyway, here it is 2 months AFTER I paid them for a simple recoil pad, and have still NOT received it. WTF?
While it's true that all liberals are crazy people, not all crazy people are liberals.
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Joined: May 2005
Posts: 14,104
Campfire Outfitter
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Campfire Outfitter
Joined: May 2005
Posts: 14,104 |
Apparently, the move to North Carolina erased what little institutional memory still existed in Ilion...
Last edited by mudhen; 10/30/14.
Ben
Some days it takes most of the day for me to do practically nothing...
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Joined: Dec 2002
Posts: 22,271
Campfire Ranger
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Campfire Ranger
Joined: Dec 2002
Posts: 22,271 |
and then there's Smith & Wesson, who bought Thompson Center, then closed the TC custom shop and wants nothing to do with any Contender repairs
"...the designer of the .270 Ingwe cartridge!..."
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Joined: Aug 2012
Posts: 88
Campfire Greenhorn
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Campfire Greenhorn
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Joined: Jan 2001
Posts: 7,476
Campfire Tracker
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Campfire Tracker
Joined: Jan 2001
Posts: 7,476 |
AHA!!!!!! We just came full circle 
To anger a conservative, lie to him. To annoy a liberal, tell him the truth.
Promoted to Turdlike status 03/17/12
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Joined: Oct 2002
Posts: 96,121
Campfire Oracle
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Campfire Oracle
Joined: Oct 2002
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"Dear Lord, save me from Your followers"
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Joined: Dec 2004
Posts: 17,223
Campfire Ranger
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Campfire Ranger
Joined: Dec 2004
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AHA!!!!!! We just came full circle Wow. 2003 just called. Wants its topic back..... (grin)
Now with even more aplomb
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Joined: Mar 2005
Posts: 5,659
Campfire Tracker
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Campfire Tracker
Joined: Mar 2005
Posts: 5,659 |
Like most guys here, I have more than my fair share of rifles and shotguns. Including 2 Remingtons I have been shooting for 25+ years. A Rem 870 12ga and Rem 700 30-06. Never had one problem with either one.
"Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much" Teddy Roosevelt
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Joined: Jan 2002
Posts: 12,192
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2002
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They shoot pretty good too, unlike my last (and I do mean last) Winchester. At least Remington doesn't forget to finish machining the bolt and they put the barrels on straight.
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Joined: Dec 2004
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Campfire Ranger
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Campfire Ranger
Joined: Dec 2004
Posts: 17,223 |
About 2 months ago, I bought a 700 Mountain Rifle LSS stock with a cheesy aftermarket recoil pad, so I called Remington to order a new factory pad. Boy, did the adventure begin! 1st off, they tried telling me that the correct pad was one of the new Supercell pads, even though the Mountain Rifle LSS stocks use the thin Old English style pads. They assured me that the Supercell was the right one, so I went ahead and paid for it. A week later, I get an email that it was shipped. 2 weeks later, still no recoil pad. I called them up, and was told "Sorry, it must have gotten lost in the mail, we'll send you another one." 4 or 5 days later, I get an email that that one had been shipped. 2 weeks later, still no recoil pad. I called them up AGAIN, and discovered that they were shipping them to the wrong address. They said, "We're so sorry, we'll send another out to you". 3 days later, I get the shipped email. About 10 days later, I get a recoil pad SCREW in the mail. I was kinda nasty when I called them that time, only to find out that the pad THEY think I need is on backorder, with no projected restock date. I asked THIS guy if they had any of the LSS thin pads in stock, and was told yes. I asked if he'd send me one of those, and he said yes. I'm pretty sure it's the one I need, anyway, but if not, I'll have a Pachmayr fitted to it. So, anyway, here it is 2 months AFTER I paid them for a simple recoil pad, and have still NOT received it. WTF? All Sucks jokes aside, that is crappy and inept service. Shame when you know the product better than they do....
Now with even more aplomb
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Joined: Jan 2001
Posts: 28,363
Campfire Ranger
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Campfire Ranger
Joined: Jan 2001
Posts: 28,363 |
It is a shame to see a great company slide so far downhill.
I had reason to use their customer service to fix a rifle I had screwed up back in the early 80's and they were reasonably fast, did the work well and charged me a fair amount. Bought a left hand FS stock from their parts dept. in the late 90's, turns out the guy I talked to lived about four houses down from me from when I used to live near Ilion so he gave me a greatly discounted price on it.
Bought a LH M700 in the early 2000's and it was a total f-up in fit and finish. Sent it back with a nice letter pointing out the numerous things wrong, they exchanged it for an entirely new rifle which is excellent in every way and as it turns out is one of the most accurate out of the box M700's I've ever owned.
Not any more.
They used to rebarrel their rifles to the same caliber for a very reasonable fee but last time I called they wouldn't even do that, you had to buy a new barreled action. I've called inquiring about a couple of other things in the last few years and it sounds like the person I'm talking to doesn't know a barrel from a hole in the ground.
It is a shame.
Gunnery, gunnery, gunnery.
Hit the target, all else is twaddle!
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Joined: Nov 2006
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Campfire 'Bwana
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Campfire 'Bwana
Joined: Nov 2006
Posts: 34,261 |
There's a reason why custom shops have long back orders.
Don't vote knothead, it only encourages them. Anonymous
"Never underestimate the power of stupid people in large groups." Anonymous
"Self-reliance, free thinking, and wealth is anathema to both the power of the State and the Church." Derby Dude
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Campfire Kahuna
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Campfire Kahuna
Joined: Jan 2005
Posts: 57,474 |
a lot of drama over a simple recoil pad. I"d NEVER go to a factory for that when Pachmyr sells hundreds or more every day....
We can keep Larry Root and all his idiotic blabber and user names on here, but we can't get Ralph back..... Whiskey Tango Foxtrot, over....
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Joined: Aug 2013
Posts: 8,878
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Aug 2013
Posts: 8,878 |
I called them because I like the factory pad, the price was reasonable, and I figured it would screw right on with little or no fitting.
While it's true that all liberals are crazy people, not all crazy people are liberals.
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Joined: Jan 2009
Posts: 5,190
Campfire Tracker
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Campfire Tracker
Joined: Jan 2009
Posts: 5,190 |
Had an issue with some of their 12ga Accupoint slugs, lady had me send them in, then they lost them - sorry! Sent a letter to their CEO at the time explaining the issue, got a call from their customer service manager with an apology and they sent me a check for $50. Whenever you have an issue I just keep moving up the ladder until you get results.
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Joined: Aug 2005
Posts: 5,503
Campfire Tracker
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Campfire Tracker
Joined: Aug 2005
Posts: 5,503 |
I called them because I like the factory pad, the price was reasonable, and I figured it would screw right on with little or no fitting. I'd have sold you that recoil pad for even less, if I never had to ship it to you.
"Live like you'll die tomorrow, but manage your grass like you'll live forever."
-S. M. Stirling
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Joined: Aug 2013
Posts: 8,878
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Aug 2013
Posts: 8,878 |
Just got the "order has been shipped" email today, exactly a week later......... 
While it's true that all liberals are crazy people, not all crazy people are liberals.
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Joined: Dec 2010
Posts: 14,408
Campfire Outfitter
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Campfire Outfitter
Joined: Dec 2010
Posts: 14,408 |
you should see it in a month or so. or not.
My diploma is a DD214
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Joined: Apr 2013
Posts: 14,037
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2013
Posts: 14,037 |
try getting a remlin fixed. I think they have a affirmative action section staffed by apes. bad enough they ship brand new remlins that have enough space between the action and the stock to store a sandwich but the cracked receivers on some 95's is criminal.
the consolidation of the states into one vast republic, sure to be aggressive abroad and despotic at home, will be the certain precursor of that ruin which has overwhelmed all those that have preceded. Robert E Lee
~Molɔ̀ːn Labé Skýla~
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Joined: Jan 2004
Posts: 3,359
Campfire Tracker
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Campfire Tracker
Joined: Jan 2004
Posts: 3,359 |
I've had issues with Remington too and I will never own another one. Never. Ever.
Deus Juvat
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