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Joined: Aug 2008
Posts: 10,443
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Aug 2008
Posts: 10,443 |
I called them about my die not working to get a 53 grain v max bullet into a .223 case without a crimp far enough to clear a magazine for an AR 15. They responded immediately, and offered to send me a new catalog and a new seater plug for the die that hits further down the ogive on the bullet to seat it a little deeper. I asked them how much, and they told me to forget it and asked for my address.
Great customer service from a company i have never had to deal with before. They sold me on their product.
Just thought i would update anyone who was wondering.
30-06 till i die, the greatest round ever! I carry a gun because a cop is too heavy! CEO of a Turdlike People: Turds & Tats Division... (per Ingwe  )
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Joined: Nov 2013
Posts: 3,771
Campfire Tracker
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Campfire Tracker
Joined: Nov 2013
Posts: 3,771 |
I had the exact same problem with my 6x45 dies and redding offered up the same solution.
I also had a stuck case in another die and they removed it for free and sent me a small jar of sizing wax. all they asked for was 5 or 7 bucks to ship it back.
They will have my business for a long time
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Joined: May 2011
Posts: 56,247
Campfire Kahuna
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Campfire Kahuna
Joined: May 2011
Posts: 56,247 |
I had a stuck case in a custom die and sent it to RCBS. They said they couldn't get it out but would sell me a new one for north of $250. No thanks. They sent it back and I got it out. Lost my business.
_______________________________________________________
An 8 dollar driveway boy living in a T-111 shack
LOL
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Joined: Nov 2008
Posts: 8,614
Campfire Outfitter
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Campfire Outfitter
Joined: Nov 2008
Posts: 8,614 |
Swifty
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Joined: Mar 2010
Posts: 10,896
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2010
Posts: 10,896 |
Redding won me over several years ago with their outstanding customer service especially since I had several custom die sets made. Pricey? just a tad but well worth the investment IMO..
You better be afraid of a ghost!!
"Woody you were baptized in prop wash"..crossfireoops
Woody
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Joined: Sep 2013
Posts: 592
Campfire Regular
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Campfire Regular
Joined: Sep 2013
Posts: 592 |
I've had great service from Redding on numerous things. Never failed to let me down. Redding is my first choice
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Joined: Feb 2002
Posts: 7,196
Campfire Tracker
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Campfire Tracker
Joined: Feb 2002
Posts: 7,196 |
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Joined: Aug 2003
Posts: 19,822
Campfire Ranger
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Campfire Ranger
Joined: Aug 2003
Posts: 19,822 |
I guess I'm the unlucky one. The Redding C.S rep I talked to about a .45-70 die that sizes the brass down WAY too much (cases look like bottle-neck cases!) just wanted to argue with me on the phone that their dies were built for lever guns and it was perfectly acceptable in order to firmly grip the bullets.
No offer of any type of resolution, so I shelved them and bought a set of dies from another company.
They'll not get any more of my business.
Ed
"Not in an open forum, where truth has less value than opinions, where all opinions are equally welcome regardless of their origins, rationale, inanity, or truth, where opinions are neither of equal value nor decisive." Ken Howell
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Joined: Sep 2013
Posts: 592
Campfire Regular
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Campfire Regular
Joined: Sep 2013
Posts: 592 |
That's too bad. Sorry to hear that.
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Joined: Dec 2000
Posts: 39,301
Campfire 'Bwana
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Campfire 'Bwana
Joined: Dec 2000
Posts: 39,301 |
I am shocked at the reports of poor customer service from either company. I have had nothing but unbelievably great service from both companies.
The first time I shot myself in the head...
Meniere's Sucks Big Time!!!
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Joined: Jun 2014
Posts: 44
Campfire Greenhorn
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Campfire Greenhorn
Joined: Jun 2014
Posts: 44 |
Nothing but good to say about Redding, they get my business every time.
LMBH
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Joined: Jan 2012
Posts: 6,773
Campfire Tracker
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Campfire Tracker
Joined: Jan 2012
Posts: 6,773 |
CH tool and die.....give them a try somtime..
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Joined: May 2011
Posts: 15,859
Campfire Ranger
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Campfire Ranger
Joined: May 2011
Posts: 15,859 |
I am shocked at the reports of poor customer service from either company. I have had nothing but unbelievably great service from both companies. This.
There are 2 rules to success:
1. Never tell everything that you know.
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