Home Forums Hunting & Shooting Backpack Hunting Damned irritated at Kuiu customer service

KUIUs fabrics have always come from overseas. They were labeled and "made in North America" (for their first year 2011/12) which meant they were assembled by Chinese migrants in Vancouver BC. Now the cut an sew function is done by Toray subsidiaries in China and Vietnam.

Obviously a sensitive issue for many, but when you look at all the details (supply chain, volume, growth, and who was sewing jackets/pants together before) i think it's a bit blown out of proportion. Though the labeling/branding was a bit of a snafu on KUIUs part...I never figured it would last with reasonable growth.

If I had the capital, I'd start a hunting clothing company here in America...because no one would every by anyone else's gear ever again.

You are absolutely correct. And honestly, when you're a high profile company like they are, located where they are, finding quality people is not all that tough. It all comes to training and then following through on the execution of that training. It's not rocket science.

I'm speculating a bit here, but Ben explained to me he and a bunch of the regulars had been on a caribou trip. It's possible I got a brand new kid. Not a happy experience, but with the help of you guys it got turned around, and Ben's explanation adds context.

Why don't you disgruntled customers file against Kuiu to the BBB or the State Attorney General? I have done so before.

I don't think its unreasonable to ask people to try their things on when they receive them, no matter how busy they are. If the garment would have been tried on when received the flaw should have been noticed. The buyer has as much responsibility to check over their merchandise when they receive it as the seller does in sending the proper merchandise in the first place.

I just had a sizing concern with Kuiu. Ordered a 145 base layer top and it is great. Ordered a 210 base bottom in XL. I have a 37" waist and it fit fine. However I have a 30" inseam, the sizing chart said all non rain gear would have 34" inseam so I expected some extra length. Instead the leg bottom barely reaches the bottom of my calf. Emailed them and the response was that base bottoms are sized short in the inseam to aid in layering and the sizing chart failed to point that out. Anyone else experience this? They did offer to allow a return which I am considering. Just seems like a cheap shortcut to save cost. Why would you design a heavy base layer to not cover all the way to the ankle? If you have used the base bottoms give me your input so I can decide if I should return or not.