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Joined: May 2005
Posts: 9,611
Campfire Outfitter
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OP
Campfire Outfitter
Joined: May 2005
Posts: 9,611 |
I sent a scope in to Leupold because the eye piece and lock ring were frozen in place. They let me know this morning that it would take 24 days to repair. I am used to sending them a scope and getting it back within a week. What gives? powdr
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Campfire 'Bwana
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Campfire 'Bwana
Joined: Dec 2002
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Joined: Jun 2005
Posts: 977
Campfire Regular
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Campfire Regular
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I sent in a couple in January and got a similar email. They were returned faster than that.
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Joined: Jan 2001
Posts: 28,371
Campfire Ranger
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Campfire Ranger
Joined: Jan 2001
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Could be under promising and over delivering.
The last time I sent a scope to them a few years ago I got the scope back in a couple of weeks (free of charge, of course), then a few days after that I received a postcard from Leupold saying that they had received the scope, it would be evaluated by a technician and that I would be contacted with an estimate of repair costs.
Now that is probably more of a condemnation of the post office's ability to deliver post cards on time but I thought it was kind of funny.
Gunnery, gunnery, gunnery.
Hit the target, all else is twaddle!
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Joined: Aug 2005
Posts: 28,235
Campfire Ranger
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Campfire Ranger
Joined: Aug 2005
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I'd bet you'll see it quicker powdr. Last CDS dial I ordered the guy said 21 days, I had it in my hands in 7 days. Probably just a canned response.
It is irrelevant what you think. What matters is the TRUTH.
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Joined: Jan 2005
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Campfire Ranger
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Campfire Ranger
Joined: Jan 2005
Posts: 22,884 |
I've gotten a scope back in the mail fixed already before getting the CS postcard, two times now.
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Joined: May 2005
Posts: 9,611
Campfire Outfitter
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OP
Campfire Outfitter
Joined: May 2005
Posts: 9,611 |
Thanks guys, I was hoping that would be the general response. It's just been so long since I've sent one in. Probably 15 years. I bet I get it by the end of next week. Thanks again guys. powdr
Last edited by powdr; 03/26/15.
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Joined: Nov 2002
Posts: 33,686
Campfire 'Bwana
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Campfire 'Bwana
Joined: Nov 2002
Posts: 33,686 |
Kind of like airlines giving flight times well over necessary so they come in on time. A stat that is measured and reported...
Conduct is the best proof of character.
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Joined: Jul 2007
Posts: 24,637
Campfire Ranger
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Campfire Ranger
Joined: Jul 2007
Posts: 24,637 |
I am used to sending them a scope and getting it back within a week. What gives? powdr It's just been so long since I've sent one in. Probably 15 years. Him speak in circles.
![[Linked Image from i.imgur.com]](https://i.imgur.com/X0n16mr.png) WWP53D
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Joined: Dec 2007
Posts: 1,523
Campfire Regular
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Campfire Regular
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Leupold received two scope from me on the 16th for reticle changes. Normally it is 2-3 weeks turn around time. I asked for expedited service because I have a ground squirrel hunt the last week of April and wanted some flexibility to get sighted in before flying out. I was told no problem. I received the first one on Tuesday, and the second one today. Ten days from when they received until I got them back is excellent service. $70 to put a LR-V duplex in a 6-18, and $110 for a Varmint Hunter in a 8.5-25 VX-III. Those little fury bastards are really in trouble this year...
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Joined: Dec 2008
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Campfire Oracle
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Campfire Oracle
Joined: Dec 2008
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My last CDS dial was supposed to be 4-6 weeks...I had it in my grubby mitts in four days...
"...the left considers you vermin, and they'll kill you given the chance..." Bristoe
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Joined: Aug 2010
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Campfire 'Bwana
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Campfire 'Bwana
Joined: Aug 2010
Posts: 48,009 |
I think my LGS just sent in a chit load for repair. Get in line.... 
I try to stick with the basics, they do so well. Nothing fancy mind you, just plain jane will get it done with style. You want to see an animal drop right now? Shoot him in the ear hole. BSA MAGA
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Joined: Sep 2010
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Campfire 'Bwana
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Campfire 'Bwana
Joined: Sep 2010
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Yah, they're (the Leupold techs) probably over at Nikon getting training... NOT!
Last edited by oregontripper; 03/27/15. Reason: More BS
"I can't be canceled, because, I don't give a fuuck!"
--- Kid Rock 2022
Holocaust Deniers, the ultimate perverted dipchits: Bristoe, TheRealHawkeye, stophel, Ghostinthemachine, anyone else?
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Joined: Aug 2005
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Campfire Ranger
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Campfire Ranger
Joined: Aug 2005
Posts: 28,235 |
This has nothing to do with Leupold, but I recently acquired a Monarch 3 with this XTR turret, Nikon's version of the CDS. I called Nikon CS to as questions about he scope, dial, etc......they are a totally clueless bunch of dolts. I know more about their equipment than they do and I don't know schitttt about Monarch 3's or their dials.
It is irrelevant what you think. What matters is the TRUTH.
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Joined: May 2005
Posts: 9,611
Campfire Outfitter
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OP
Campfire Outfitter
Joined: May 2005
Posts: 9,611 |
That's why I like to deal w/Leupold JG. They have just about any scope a man could want w/o too much sophistication. Plus, they will always be #1 in customer service. That, and that alone, has made them the sole leader in scopes...as far as I'm concerned. powdr
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Joined: Jun 2012
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Campfire Regular
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Campfire Regular
Joined: Jun 2012
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That's why I like to deal w/Leupold JG. They have just about any scope a man could want w/o too much sophistication. Plus, they will always be #1 in customer service. That, and that alone, has made them the sole leader in scopes...as far as I'm concerned. powdr Leupold's customer service is top notch! Suppose that and great scopes is why I have so many.
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Joined: Sep 2005
Posts: 748
Campfire Regular
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Campfire Regular
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That's why I like to deal w/Leupold JG. they will always be #1 in customer service. That, and that alone, has made them the sole leader in scopes...as far as I'm concerned. powdr If you produce a so so product at a above so so price, then you have to stay in business some how.
Canada by choice, British by Blood
People think there's a rigid class system here, but dukes have been known to marry chorus girls. Some have even married Americans.
HRH Prince Phillip
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Joined: May 2005
Posts: 9,611
Campfire Outfitter
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OP
Campfire Outfitter
Joined: May 2005
Posts: 9,611 |
I would expect as much from someone from England. powdr
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Joined: Oct 2008
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Campfire Ranger
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Campfire Ranger
Joined: Oct 2008
Posts: 18,158 |
That's why I like to deal w/Leupold JG. they will always be #1 in customer service. That, and that alone, has made them the sole leader in scopes...as far as I'm concerned. powdr If you produce a so so product at a above so so price, then you have to stay in business some how. As opposed to those high quality phillipino vortex optics you guys seem to favor.
TRUMP- GABBARD 2024
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Joined: Mar 2011
Posts: 2,601
Campfire Regular
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Campfire Regular
Joined: Mar 2011
Posts: 2,601 |
That's why I like to deal w/Leupold JG. they will always be #1 in customer service. That, and that alone, has made them the sole leader in scopes...as far as I'm concerned. powdr If you produce a so so product at a above so so price, then you have to stay in business some how. What is it that's produced by a Brit company owned by Brits? GFY
Nut
Experience hath shewn, that even under the best forms of government those entrusted with power have, in time, and by slow operations, perverted it into tyranny.
Thomas Jefferson
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