Well i made a big mistake and placed and order with these crocks a couple of weeks ago.
Supposed to have some 9mm 115 gr bullets in stock for a reasonable price.
I ordered 500 total 65.00 which they Immediately charged my CC.
Got and email last week said shipping now.
Today click on the tracking link in email just sends me to their site and tells me order cancelled.
No notice no refund.
Screw filed charge back with CC company.
Have not bought anything from them since 2014 and will never ever again.

Theyre awful. Had the same issue on optics purchase. I wont deal with them ever. They should be on a warning list.

I hate them but made a deal with the devil yesterday. Supposedly they have VX-3i 2.5-8x36’s still, and only $319.99 plus tax through DVOR. Couldn’t help myself.

Did you try picking up the phone and calling them first?

Why would I? Someone would regurgitate the info I see on the site, whether it was correct or not.

Buy from Doug at Cameraland, always the right answer.

They sell through Amazon, where you may have better luck with a remedy when they screw you. Of course Bezos will get his cut, a portion of which will pay the salary of a Washington Post "journalist".

lol......true......

A bud called a vendor earlier this week and asked if an item listed as in stock was actually in stock and ready to ship. They were honest and said it wasn't.

I've ordered from OpticsPlanet dozens of times, and their outlet store Dvor too.

Great digital retail experience, a user friendly website and have never had an issue. At all.

Never had a problem with them after I learned to call and make sure they actually had it available to ship. They often don't. It's not like they have the stuff in their own warehouse. They can tell you if they have plenty available to broker to you.

Big plus is you can get free shipping to and fro if you want to try before you buy. Where else can you do that? Buying something that costs as much as hunting optics without being able to see that it actually does want you want is ridiculous. Same with gun shops that won't take the trigger lock off a gun.

I will only use Optics Planet as a last resort due to issues with them similar to what Traveler52 has experienced. Happened several times, around eight years ago. I DID CALL OPTICS PLANET AND WAS GIVEN THE RUNAROUND EACH TIME.

I've ordered from OP many times through the years and can't recall a bad experience; as such, I thought of them as a solid company.

But, I don't doubt the experiences being posted, so it's disappointing to learn that things may be on the way down for them.

There's your sign!

I’ve tried them twice in the past. Both times resulted in my CC being charged, and both times I never got my product. I did get my refunds though. Eventually.

Bottom line is they sell items they don’t have and say they have in stock. If you’re saying I should have known to call first to confirm, then you already know they have a well deserved bad reputation. Both of these we’re pre covid scare when products were plentiful. I’ll stick with Doug or SWFA.

I’ve ordered a couple of things for an AR build off OP, only to be told they can’t export them out of the US, I’m in AK. I did the paperwork on one and cancelled the order all together the next time and said never again. I have ordered stuff from DVOR in the past with no issues and my son will order from DVOR and have it shipped to my address with no issues either. I can’t stand OP.

I've had good luck with them. My last order took a couple weeks to ship, but they stated they were backed up. I did get my merchandise...

I've taken advantage of a few great deals from them, but the shipping/customer service is an absolute nightmare. With a Docter scope, I got a notice of delay a 10-day delay in shipping because their "compliance department" would have to review the legality of the transaction and that they'd likely need more information from me and from the manufacturer -- for a simple scope. It took a few days to get that ironed out, and I was assured that wouldn't happen again. Shortly after, they had another Docter on clearance that I couldn't live without -- and guess what, I got the very same delay e-mail.

So I called again, got CS on the line and this time asked for the "compliance department." They guy laughed and asked "WHAT department?" Just as I figured...

A late friend of mine from Michigan had several less-than-memorable transactions with them. They'd tell him the item was in stock, charge his card and then gives excuses for weeks before finally admitting they did not have and cannot get said item(s).

CameraLandNY and EuroOptics have treated me VERY well over the years and are always at the top of my list when it comes to optics.

It amazes me how in this day and age companies still resort to the old dodge that their inventory tracking can’t track inventory. 🤔

Used them about a year ago, they were slow in shipping but the item did finally show up.

Have had nothing but good luck with OP. Recently bought a high-end riflescope from them, for around $400 less than an online seller here on the 'fire had it advertised. Also was able to buy some 6.5 bullets, at a time when nobody else has had anything at all in stock.

I've only used them once but had no issues. Ordered some Talley's and had them in a couple of days.

Well my lucky streak with them continues. My 2.5-8x36 will be here Saturday. Fastest they’ve ever been through DVOR.

I’ve had the same luck as others. Ordered something in stock on the website only to find out later it’s not.

For optics...

CamerlandNy
Sportoptics
Euro Optics.

Ordered some brass , showed in stock and quick shipping. Two weeks later called to check, oh its in the warehouse getting a shipping label, week should go out anytime.
Four weeks later, they will check on it and get back to me. The show back in stock twice at higher prices and sold out. Calling again tomorrow then canceling, bad thing is I've passed up a few opportunities from other places. They charge you immediately. Look up reviews since November its the same thing over and over. Never again. Glad it's only brass, I didn't need it bad yet.

Anything ammo related you can expect all kinds of issues and purchase problems in this political climate.

As regards optics, I have been buying from these guys since the late 90's and have had nothing but stellar service. I bought 2 high-end scopes for a South Africa hunt from them in 97 and the guy that sold them to me was so knowledgeable. He hooked me up with others who had already done the plains game style hunt and they relayed their experiences. The choices he helped me make were perfect. These two scopes are still among my favorites. Many other purchases over the years with the same great service.

I have since switched buying from Doug and Camera Land because of their support to this site and they are excellent also.

I can't understand why anybody deals with them. At best you have a coin flip chance of it all going smooth. Life is too short and time afield so precious to hassle with lazy scum.

I ordered a set of rings from them for my fieldcraft and they sent two sets..... that's my only dealings with them.

Called twice, on hold twice. for an hour each time. Ends up getting a recording eventually, my call has been given a number and will be returned in that order. If thats true it must be a pretty big list.

I also used them a few years ago. Very good prices, but actually getting the product was a coin flip. As much as I dislike Amazon, my last couple optics came through them at great prices. One thing is their prices are like the stock market and change day to day.

Wouldn’t matter. I called to inquire about availability of some 9mm projectiles and a Sig grip module. I was assured all was in stock. Three weeks after order still don’t have items or an update.

Same experience last summer with optics planet.Another one to stay clear of IMPACT GUNS in Utah .Ordered 2 items 0n Jan 7 2021 called them after not getting my order they stated they never had the chit in stock but charged my credit card.

Coworker had the same issue recently. Called and was told that since we aren't in the United States, they can't sell AR parts to him. He told them that Ak is part of the USA but to go pound sand anyway. He wouldn't support anybody who was that Fuggin stupid

I had ordered some binos from them months ago and returned them as they weren’t what I expected. Just recently got my refund after more then a month. They sent a different pair that I canceled on their site and by email as they sent a e mail saying out of stock. They sent them anyway once they came in stock and charged my card then wanted to charge me a restocking fee and me pay shipping. Had to send a msg on FB no messenger telling them we were done with them as they kept send generic emails saying this or that, they finally replied back on messenger. They received my bino’s back a month ago still no refund.

I ordered a Daniel Defense pistol grip from them on 1/14 with another item that was, as I recall, a backorder. Their site did not say that the pistol grip was out of stock. Subsequently, I saw on the website that they got some inventory in, which then sold out. They never shipped it. I also was notified by Daniel Defense that they had it in stock, but I didn’t order it because I had ordered from Optics Planet. So yesterday, I saw that Midway had it. Cancelled it on Optics Planet. Half way expect them to still send it sometime.

I will say that I ordered a trigger from them on the 18th. Shipped fast at a good price, but I’m not too happy with them regarding the grip. They never said it was out of stock when I ordered it or subsequently, and didn’t send it when they said it was in stock. Not very excited to order from them again.

Well looks like I got bit by these crooks.

Ordered a couple small parts that showed in stock on 1/25.

On 2/2 it still had not shipped.

I went online, placed same order at Midway on 2/2, and requested cancellation at OP on 2/2.

I received my Midway order 2/4.

I STILL have not been granted cancellation for the OP order.

And here is what really makes me mad - they have a chat feature on their website. I've tried 3 times to start a chat. It says it puts you in a queue. You sit there and watch it count down, and once it gets to 1 you are told there are no specialists available. Its obviously fake, why in the hell would they go through the trouble of randomly generating a queue number just to make you wait and tell you there are no "specialists" to talk to. That is 100% someone sitting behind the scenes thinking it'd be funny to f*ck over people.

Honestly by now everybody should know what a game of chance attempting commerce with Optics Planet is. Nobody there cares to uphold the most simple of practices that resemble customer service. They suck. Please don't trade with scum, it only encourages them. Go to Vegas or spud a hole in the ice and go fishing if you need some sport from your money or time.

After giving them a good review, here's my experience with them yesterday-
I ordered a Leupold VX3-HD scope from them. An hour later I got a message that they had received my order, and were processing it. Unfortunately, the item they were going to send was not what I had ordered- it was an older, discontinued model. I got on the phone, only to be put on terminal hold. I decided to just cancel the order, but that did not work- instead, today I got a message that the order had shipped. Now, I have to wait until it gets to my house, apply for a return authorization, and drive it to a return facility. What a pain in the tail- not only did they get the order screwed up, my attempt to cancel was simply not honored.
thanks a lot, OP.

In the past I had purchased from Optics Planet a few times with good service & results. I was going to again this past fall. The Leupold I wanted was out of stock and could not get an answer as to when it would be available but they would back order. No thanks...

Recently I've read a lot of bad reviews about them. Sounds like they may have some employees with attitude problems.

I ended up ordering from Sport Optics and was told 2 or 3 days to ship. Scope shipped the next day. Two weeks later purchased another scope with the same 2 or 3 days to ship. It too shipped the next day. So far so good with Sport Optics...

The amount of money I "might" save is never worth the potential hassle.

YMMV, but I'm not broke enough to need to roll the dice on purchases costing >$500

https://youtu.be/qkVaUzrSb18 I thought this guy had a pretty good handle of the experience.

I am 5/6 positive for the recent past. The one negative really really pisses me off! LOL

Knew the chances going into it. My feedback and emails basically consist of F'off at this point. If the inventory says only a few don't bother is my strategy, but unwilling to simply cancel when asked seems like it'd be unlawful.

Rant rant rant.

I have used chat, got a person and everything. They just couldn't do chit. Also had your experience above wait wait then none available...

Well a week after requesting cancellation they shipped the chit. Idk if I want to return it and wait 3 months to get my money back or re-sell it at a loss.

Don't try to send it back! OMG I can only imagine how that would work out. LOL

I have only two words of not so consoling advice: “Call Doug”.

He nailed it!

You mean actually talk on a phone? That sounds scary. Does Doug text?

Going on two weeks of having a return there too...I'm having a rash of bad luck. Everyone is backed up.

My past experiences with Optics Planet have not been good. Long before this post was made I decided not to buy from them because of my past experiences being similar to those in the YouTube video. Fortunately they are an exception and not the norm.

Boughtfrom them once. Did get my order but grew old waiting forever for delivery. Buy from Doug. Great service.

Thanks for this thread. I was close to a purchase from them. I read this and bought elsewhere.

Yah, since he carries such a great selection of fuucking AR parts. Moron.

Since this is the Optics forum, why are we discussing bullets and AR parts?


Waiting for a witty response with obligatory misspelled swear words

Sorry about that mate. A lot of vendors screw up lately, even well known brands like Nightforce.

I will give some credit where credit is due. About mid-January, I backordered an AR bolt carrier group. When ordered, they said it would be a 5-7 month wait. I received it on Friday.

Ordered a scope last week that was in stock, shipped the next day via UPS and supposed to be delivered by Tuesday of this week. Coming UPS sure post so I’m sure the local post office will screw it up somehow.

A [bleep] as they are, I noticed today they have 2.5-8x36 VX-3i's on DVOR again for $329. Had no issues with that order a couple weeks ago. Can't find them anywhere else right now and the price is good.

So I search the world wide web for a Surefire WarComp open tined muzzle device. No one has any except Optics Planet. So I called them and got some knucklehead who said they had bunches in stock I said no you don't please look again and he did and said, well we have a few. I said great send me one and he pulled my name up from way back when. Then he said are you in Alaska? I said yes and he said your state is one that restricts this item from being shipped. I said I read your shipping warning and this muzzle device is not restricted, its a chunk of coated stainless steel. He ain't budging and said his bosses will kick it back. I finally gave up in disgust and hung up.

Last time I tried to order a VXR scope from Midway they said no because it had a battery in it. I said toss the battery with my blessing and send me the scope, hell no they won't do that. But the worst was the idiots in Georgia that wouldn't send me a filter for my 12' wannabe swimming pool. Their reason was the only countries they ship to was Canada and Mexico. I bout lost it and said Alaska is in the United States and asked for her supervisor, supervisor gal a damned idiot also and said same thing. I gave up in disgust and had my daughter order it and ship to me.

Later on that night I got back on Optics Planet site and ordered it and used dreaded Pay Pal. Next day I got a e mail saying it has shipped. At this point I don't trust them and think they are screwed up. But, they are not alone, almost every place is messed up as far as not telling you they have and item in stock. Maybe it is the Covid curse, ya got me.

I will see if the tracking number comes up tomorrow, if not I will call them and see if they tell me it is on back order, if they do I will give them the order history, cancel the order and tell them to refund my card immediately

Bullets? W T F a r e y o u t a l k i n g a b o u t o t h e r b r o t h e r?

Hold the phone I got a shipping notification! Criterion 18" Wylde. Oh fuuck that's off topic - the whorrrre. But, I can now once again wear my Optics Planet 20-year anniversary complementary beanie with Pride. Pride, like wearing khakis on a rainy day on the island....

My scope order went without hiccup. Against better judgement I ordered a handguard that was showing in stock and to really push my luck I realized I needed a new upper vise block after that order had been placed. Emailed them wanting to add, they replied that it was, then another email from them saying I needed to do another payment for the difference since I had used PayPal. Now the status says “item ordered” for the rail and “unknown eta” for the vise block. So I’ve really messed up but entertainment value should be high. Nothing I’m in real need for so I’ll ride it out for a while.

Living wildly on the OP edge! I have some OP bucks now, so I better see what I can get going!

You know, I think it's in my best interest to steer clear of OP.

OP update- I returned a scope I got from them, which was not what I originally ordered. It arrived at their warehouse, and I got an email that it would be at least three weeks before they could credit back the purchase to my account, due to Covid, product shortages, increased demand, bad weather, inability to return emails or phone calls, etc. etc. etc. Think it is time for OP to close the doors for a month or two and get their house in order.

Figuring their truckloads of dollars per day, doubtful shutting down to get your refund handled is happening. LOL

Like me telling them if they really have the fuucking barrel, then simply ship it, or if they don't, simply issue a fuucking refund... "We'll get right on it sir."

The problem with Dvor is that they often list items for sale that are shown as OOS on OP. The only status that should be trusted at OP is when it says its OOS. But apparently the Dvor system can't even sync with that.

Rolled the dice.


Just placed order for an item showing 9 in stock. Free shipping, paid via PayPal and OP bucks... All sins.


Poll :

Will I have it within two calendar weeks?

If you really want to roll the dice, order a Kimber from them.

They shipped that 2.5-8 pretty quickly, for cheaper than even used ones are going for. Weird for them on both accounts.

In the last two weeks I've had two vendors cancel a scope ring order a week after it "shipped." Neither vendor was Optics Planet. Both said "oops, our inventory was off, item is out of stock." Sign of the times since covid.

Take that, get some, hurrah, atta boy, FYes!

OP didn't need Covid to descend to poor service.

For sure. They mastered it long ago.












Whorey chit I have a tracking number for last-night's order already... Too cool to be true? $8 more OP bucks too. FY!

Man some of you would catch Ecoli from a properly cooked Wagyu steak. I’ve ordered all kinds of [bleep] from OP over the years and never had the luck some of you have, And like was mentioned.....Doug doesn’t carry everything guns and optics related!