If I have a Leupold scope that was dropped and now the front bell is dented, bent, and the lens is broken, will Leupold fix it for free?

Looking at the one on ebay? I asked Leupold about another scope that was on there a few weeks back with similar conditions.

Around 60-80 for the lens and they didn't quote me on the actual new tube.

I've never had them charge me a dime to fix anything. I pay shipping to them; they pay shipping back to me. That's it. Now if you told them you were buying a scope that was broken for the express purpose of having them fix it, they might have a different approach. But when I sned them my scopes, they fix them.

Not had to do it a lot, but occasionally.

Dennis

They may be ok with it, as you broke it for free. I'm pretty sure, though, that if they were to discover that you charged money to break it, they would want their piece.

If It were me. I would just buy another scope.

Why would it be Leupold's responsibility.

It's a cheaper way out.

25 years ago I was deer hunting with my big brother, I shot a nice buck and we took turns carrying the deer and packing the guns. while I was packing the guns I tripped and cartwheeled down the mountain and broke both mine and my brothers Leupold scopes in half.
I did not expect Leupold to fix them for free (my stupidity is not their responsibility).
They fixed the scopes and charged me for the tubes but they gave me the lenses.
Leupold is always more than fair, if it is their fault they will fix it for free if it is your fault they will be fair. If you ask more than that then Obama has way too much influence on you.
B

You're my new hero.

I have sent 2 back and they repaired the Vari-X IIc at no cost and the with the Vari-X III, they gave me a personal phone call and said they no longer had the parts to repair it so what color would I like my new VX-III (Same power) to be that they were sending to replace the old scope! That's what I call service. I bought both scopes used. Brimfish

Would Leupold repair the crosshairs on one of their older
scopes? I saw an old custom rifle with a Leupold on it and
the crosshairs needed to be replaced/repaired.

I have an M8 with a broken reticle now. I think they should replace it because I didn't do anything to it to damage it. It is simply a matter of warranty-express and implied.
I also have a VariXIII with a bent bell. Shipping damage pushed it down about 5 degrees-enough to see a silver ring on the tube at the base. I expect they will repair it but I'll pay them if they ask.

HAAAA!!! LOL

If you drop your COCA_COLA will the company give another ? Wake up ,I would not even think of getting it fixed for free.Leupold has been more than fair with a lot of us over the last half century , but I think it is possible to expect too much on occasions.

I send Back a 4.5-14 with a Bent bell. Charged me $40+ Shipping.

Might be within the letter of their warranty, but most definetly not within the spirit. This type of freeloading just might bring down the most fair and generous warranty and customer service in the business.

Says something about a guy, too.

Maybe, but I doubt it. Best to ask Leupold.

Since you seem to be directing that at me with your quote, I'd think you might want to reread the original post before you decide to call me out.

I asked a question about what might be expected from Leupold's warranty service. I did not say that I thought they should repair for free, nor did I say I would be upset if they did or did not, nor that I was even going to send the scope in to them. I clearly said that it was the fault of the user not the product.

I asked a question looking for an answer. I think your response says a bit about yourself.

D.D. It seems like a play of words could result here .After re-reading your original question, it was as if you had some expectation of a free fix. I would have said NO and still think NO. The Leupold warranty was, I believe, to cover any Optical or Mechanical problems that may arise in the normal day to day use. They have on many occasions exceeded their responsiblity.I am the proud owner of 27 Leupold scopes and a Leupold spotting scope, I own no other brands. I think they have done a great service to the hunters and shooters of many nations including mine , regards and good shooting .

My dad had a similar thing happen to him and his VariX II. Bent the rear just in front of the power ring after not too bad of a slip on the trail elk hunting. Sent it back expecting a new or fixed scope for free based on all the hype of Leupold's no questions asked lifetime warranty. He had to pay $150 for a new VXI. Not VXII, but VXI. Yes I know the whole vxI was replaing variX II, but to charge him and move him down a rung on the model line was a bit of a kick in the shorts.

My family lost a lot of Leupold brand loyalty. But, that's just our opinion.

I don't think they will or should fix somhething you broke for free.

I think they should and will fix a manufacturing defect.

Why would you even expect them to fix your mistake?

Goes GM fix your car if you wreck it because they have a bumper-to-bumper warranty?

The admitted fall was bad enough to break the scope. The vxI has replaced the vxII therefore it was replaced with the current product equivalent.

Read the life time warrenty: "If any Leupold Golden Ring product is found to have defects in materials or workmanship, we will, at our option, repair or replace it. Free. Even if you are not the original owner."

Where does it say "We will replace or fix for free if YOU broke it." They are living up to their warranty, but that's not good enough for your family. I'm with Leupold.

Warranties are to protect the customer from defects in materials and/or workmanship.

I would never even ask the manufacturer to repair something for free that I broke through misuse or accident. If they want to repair it dirt cheap or even free thats their choice. Its a great way to gain customer loyalty on future purchases but I'd never ask about a freebie.

Much is dependent on who gets the scope on any given day in customer service.

Some 12-15 years ago, I dropped Remington stainless with detachable magazine in .270 some 25 feet to land on a big rock.

Broke the bolt handle off, smashed the DM in and jammed it a bit side ways.

The scope that was on it was a Tasco 3-9X44 World Class Plus, the scope hit so hard that from the W/E adjustment forward was bent on a 60 degree angle, front mount was broke off. I boxed it up and sent it to Tasco asking if they could use anything to reduce my cost for repair. I received a phone call about a week after shipping asking for a check for 5.00. I said "FIVE DOLLARS" and explained I had dropped 25 feet on some rocks. The CS person was acting if I thought 5.00 was too much and explained that I had to pay the return shipping. I explained I was very grateful and damn sure didn't expect a new scope.

Still have a few of the Japanese made Tasco's in different powers.

Called and sent the rifle to Remington with and explanation at to what had happened and got it back with 2-3 weeks looking like new, no shipping, a dime. The CS person I talked to on the phone was very nice and I sent the rifle to her attention.

Again, it all depends who you talk to on what day. If there in a good mood, chances are going to be you are too when everything is over.

Have Fun

Rob

If it were a Vortex riflescope that company would fix or replace it no matter how it became inoperable.

VIP Warranty: In the event that a Vortex product requires service, no matter the cause, Vortex Optics will repair or replace the product at no charge.

They probably welcome the chance to work on scopes people have beat the hell out of. It is undoubtedly an education for them in how to improve scope construction.

A buddy at work sent back a Leupold VariX-III 3.5-10 with a bent tube. He got a call about a week later. They needed a credit card # so they could replace the tube that was bent on the scope. I can't remember what he told me it was, a $100-$150 I think.

I think it all depends on who fixes your scope and what day of the week it is because I've heard of other situations were the owner wasn't charged.

It really doesn't bother me that Leupold would want to be paid to fix a scope that was broke by a owner. Fair is fair, and if you broke you shouldn't be too surprised if you have to pay to get it fixed.

Terry

The VX-I is not down a rung in the line from the discontinued Vari-X II. The VX-I has multicoated exterior lens surfaces and has 1/4 MOA-increment friction windage and elevation adjustments whereas the Vari-X II had a single magnesium fluoride lens coating throughout and 1/2 MOA-increment friction windage and elevation adjustments. So he actually got an upgrade. The Leupold Rifleman is actually the current model closest to the discontinued Leupold Vari-X II.

Lots of ways to skin this cat. The wrong attitude isn't one of them.

I dropped mine on a rock and dented and bent the tube, but did not break the lens.
I sent it to Leupold and asked them if it could be fixed.
They replied the scope was old and new parts were not available, but they offered my a big discount on a newer, better scope. I was pleased.
Not sure what the answer would have been on a new scope.


stumpy

DD,

if I misunderstood your intention, please excuse.
Rereading, there were quite a few others (native english) that had similar understanding...

I had a horse roll over on my rifle and broke the scope in half, I sent them the scope and told them I needed a quote to fix if in fact it could be fixed and it was no fault of theirs..I got a brand new scope in the mail about a week later...How can you fault a company like that.

I had a hunter twist the eyepiece off my binocs in his excitment, much to my dismay..Sent them in and got a new pair, the a month later got mine back repaired, called them and they happy birthday, their mistake, and keep both so it wouldn't mess up their paper work...

Gotta love Leupold, I been a Leupold fan for 50 years, 98% of my scopes have been Leupold for the last 40 years..

I had a 25yr? old vari x111 that I wanted to give to my brother. Asked Leupold if they would check it out and make sure it was ok. They did no questions asked and shipped to him in another state. Needless to say I now have alot more Leupold products laying around the house.

I only related my father's story because many people have the belief that Leupold will fix your scope for free regardless of the cause of the problem for the life of the scope. I was simply relating an example of that not always being true. As you've read above some people have had that happen. I was just saying that it doesn't always happen, so people know the whole story if they're deciding what scope to buy.

With the quality of so many brands being so high these days, I think that Leupold has been surpassed in bang for the buck in the working man's hunting scope category. That's just my opinion.