Many times we complain and read other complaints about poor service from manufacturers. I want to share my experience with Remington customer service and the trigger recall on my model 700.
I contacted Remington Customer Service on the internet and followed the instruction regarding my Remington 700 manufactured during the time period covered by the trigger recall. Remington made arrangements for UPS to pick my gun up at my home on Wednesday afternoon. Remington took care of transportation charges. Thursday afternoon The Remington service center in Paducah Ky called my home to say they had received the rifle and would check it out and test the trigger with in a few days. Tuesday of the next week UPS delivered my Remington 700 to my house. I inspected the rifle and found a very smooth and crisp trigger with a good hunting pull weight. SEVEN days from the time UPS picked up my rifle until it was delivered back. That is very GOOD SERVICE. I congratulate Remington customer service and the service/repair center in Paducah. REMINGTON quoted up to 7 or 8 weeks might be needed to check and make correction under the recall. ONE WEEK is great.

Good to hear they took care of you so quickly. I had some of the older 597 mags that I called about asking if they had an exchange program to update them to the newest mags. The CS rep said they didn't but would send me out two free 3rd gen mags at no cost, all I had to do was give him the serial number on the rifle. In my limited experience with them, they have been first rate.

Glad you got yours quick. I work at a repair and service center for Remington and
we have a mountain of rifles we are waiting on triggers for. The first 30 were in the rack for about 4-5 weeks and they sent me 24 triggers. I installed all I had in the order I recieved them and have been waiting for more triggers for at least a month now. I'd guess I still have another 25-35 guns waiting now, gonna suck for some guys wanting to spring bear hunt if I don't get parts soon.