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Joined: Dec 2005
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Agree with the customer service. However, on the communication, it cuts both ways. With the 'net, words spreads faster than it ever has. I would say a 'smith's business can change overnight if the work is egregious enough that warrants spreading the word.

Originally Posted by Paul39


Plus, these days communication as well as customer service seem to have vanished into history, and gunsmiths are no exception.

Paul

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True enough, but it never ceases to amaze me how many businesses seem to care so little about their reputations, contractors in particular. Some stay in business year after year despite crappy reputations.

I was once in the shop of a gunsmith who was doing subcontract barreling for a major manufacturer. There were brand new actions all over the shop floor. He told me one of his employees has screwed up the extractor cuts on some 16 custom barrels. I never asked him what was done with them.

Paul


Stupidity has its way, while its cousin, evil, runs rampant.
Joined: Jan 2003
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If the guy doesnt want to make it right, just enter him in one of Buckmasters contests. They will hound him day and night from now on


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