Originally Posted by dod6
Well I guess Lou no longer works there…


Bummer.

I can tell you with mine, it had nothing to do with the electric lock. A weld failed on one of the actuating rods. Cannon sent a Smith to my house and he drilled a small, maybe 3/8, hole in the side, opened it up, and repaired the rod. Took him less than an hour. Cannon covered it.

Granted, the hole was filled with epoxy and is noticeable even after touched up with paint, but it doesn’t bother me a bit.

I’d keep bugging them. Hopefully they’ll get a work order out to a local service tech. If not, returning it may be cheaper than paying a Smith out of pocket.

“Life is life and fun is fun, but it's all so quiet when the goldfish die.”