My daughter was going to use them to move a few years ago. Since she didnt have a full load, she started looking a month in advance for someone to move her. Colonial said since she gave them plenty of advanced notice, there would not be a problem and they would combine her stuff with another persons. Will pick up on Friday and have delivered on Tuesday. That sounded great. Two days before the scheduled pickup, they called and said the pickup would be Friday, but the delivery was changed to the next Friday or the no later than the Monday following that Friday. It was too late to try and schedule another mover, so she cancelled the move with Colonial and friends helped her move with a U-haul.
They pulled about the same crap on me when moving from Denver.
Gave me a pickup date, which they kept.
But missed the delivery date by several days. I was sleeping on the floor and getting more pissed off by the day....
Then it got worse.
When I called to express my displeasure, they told me that I could no longer pay the balance by check upon delivery. That I had to give them a credit card over the phone before they would even consider delivery...
That roundly pissed me off!
To hold my own belongings for ransom was just too much. If not for the calming influence of my wife, I probably would have gone to jail over all that BS.
