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Joined: Oct 2008
Posts: 8,748
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Oct 2008
Posts: 8,748 |
Rather than the typical complaint thread for optics, I have to give Burris my compliments. I sent in a set of old binos that had broken eyecups. I received an email one morning stating they had received them. I was expecting the typical 2-4 week turnaround. That same afternoon I received a shipping notice. They arrived and have new eye cups and work fine now. Hard to beat that service.
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Joined: Aug 2006
Posts: 22,907
Campfire Ranger
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Campfire Ranger
Joined: Aug 2006
Posts: 22,907 |
replacing eyecups is reason to gush? Illuminated reticle failure has been back 3 times and still don't work. I reckon noone there was capable of such. Eyecups? so simple a caveman could do it.
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Joined: Oct 2008
Posts: 8,748
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Oct 2008
Posts: 8,748 |
Gush? Not really. Simply recognizing timely service for what was asked of them. If you had a different experience, fine.
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Joined: Feb 2001
Posts: 50,627
Campfire Kahuna
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Campfire Kahuna
Joined: Feb 2001
Posts: 50,627 |
Gush? Not really. Simply recognizing timely service for what was asked of them. If you had a different experience, fine. I did, multiple times on same scope... Minox sent me new cups when I emailed them and explained the issue.
Last edited by Sitka deer; 06/13/19. Reason: Frigging autocorrect!
Mark Begich, Joaquin Jackson, and Heller resistance... Three huge reasons to worry about the NRA.
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Joined: Oct 2011
Posts: 224
Campfire Member
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Campfire Member
Joined: Oct 2011
Posts: 224 |
I wish my turn around had been that quick. My scope is supposed to be delivered tomorrow. They received it April 23rd. Had some black specks inside on the lenses.
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Joined: Oct 2011
Posts: 224
Campfire Member
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Campfire Member
Joined: Oct 2011
Posts: 224 |
I don’t guess I can complain. My scope was delivered today. They sent me a new scope. But it has a exposed elevation turret. I’m not sure if I’m going to like that or not. I’ll probably end up putting it up for sale, I’ve been thinking in a different direction the last few days anyway.
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Joined: Oct 2016
Posts: 161
Campfire Member
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Campfire Member
Joined: Oct 2016
Posts: 161 |
Sent in a RT6 with bleeding illumination and after a few weeks they said they can’t fix it and will send a new one. Had to wait another couple of weeks as the scope was on backorder , but just got it in today . Brand new one , and it seams ok , turned on , waiting for time to get it mounted and to the range .
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