Home Forums Hunting & Shooting Hunter's Campfire RCBS Customer Service?????????

It ain't what it used to be1!

I have not used my 30-06 dies in over twenty years, then a friend asked me to load up 100 180 gr SST hornadys for next week's elk hunt.

I opened the die box to discover I had cannabalized some parts over the years. I searched the internet and found a phone # for customer service. I tried five times over three days to call, and was on hold for up to thirty minutes each time before I gave up and hung up.

I also found a link for an E-mail to customer service, and sent them a note. Said note disappeared from the screen and I did not know if it was sent or lost. So the next day, I repeated that action. That second note also disappeared from the screen.

Finally after a week, an answer to both messages appeared in my inbox. The answer to the second message said that my parts were only available directly from manufacturer.......call Customer Service.

But then the good news. I scrolled up to the answer to my first message. It said that my parts including a new seating stem for my seating die, a plastic cap for a Uniflow measure, and a large hopper for the Uniflow were all being shipped out at N/C as warranty replacement.

A great result! Though I would have been very happy to contact Customer Service in a timely manner and pay for the parts.

I recently tried to buy a replacement motor for my ancient RCBS vibratory case cleaner. Contacted them by email with the request.They wouldn't sell me one. They sent me one free of charge.

When I bought their products the parts were always free. Although, I’ve never needed parts for my other stuff after I quit using them.

They have sent me free parts for years. They are as good as it gets!

Couldn’t be that PG&E had something to do with it. Nah not kommifornia.
Released early in the week.

Our facility is currently affected by the California power outage. The utility company in northern California has temporarily shut-off power in the area to prevent wildfires. Unfortunately, this has impacted our facility. We have redirected our calls to an alternate location to best service our customers. Call times may be longer than normal.

Thanks Swifty, I was unaware of that.

Hopefully, RCBS customer service will soon be back to normal. Especially since I managed to bend a decapping stem in my 41 mag resizer die last night.

No trouble contacting their customer service ever and always sent parts at n/c ASAP.

I've heard good things about their CS but I've never had to use it.

I can only add to the praise for RCBS' customer service. They repaired an electric lead pot that they didn't have to just to satisfy a customer (me). They have sent small parts free of charge!

I bet PG&E has/had something to do with the OP's issue...

I have used a clipped to length finish nail until I could get a new pin in the past. If you bend one it is easy to replace until the mail comes

I had the same experience about ten years ago.

bearings out of u joints make great decapping pins

That’s good to know!

I've only had to contact them twice.
First was to replace a broken uniflow measure hopper. I offered to pay for it but was sent to me free of charge.
The second time was for an impact bullet puller that snapped in half during normal use. They asked me to send it to them on my dime before shipping a replacement. I shipped it but never heard back. Called again and they told me I was SOL.

I've rarely used the RCBS customer service but it was great when I did.....the very best is Hornady.....but I'm not at all thrilled with their reloading tools.

To this day, I remain a RCBS customer and expect that won't change.

I’ve been using RCBS for 25 years. Top quality all around. The few times I’ve called about customer service they have been fantastic. Always RCBS for me.

Agree. That's why I prefer to use their dies.

I have had several instances to contact RCBS customer service. I have never been dissapointed.

Top shelf. I broke a Rock Chucker, they replaced it.

I've had more than satisfactory experience with RCBS also in the past. I even sent them some extra 223 small base dies I acquired that cases would get stuck in. Repaired them right up. That and I like their equipment is why I continue to do business with them.