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Joined: Apr 2005
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OP
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An update to the story. Back in the beginning of November MRC agreed to return the gun and refund my money. They said they just need led to work with the dealer to figure out the logistics of it. After about a dozen calls since then, they are now only willing to give me credit towards something else. My dealer has agreed to take the credit and issue me a full refund, but needless to say I will never buy another fun from them. Keep in mind this was after they fired the guy who failed to call everyone with an XAR on order to see if they still wanted it after changing the specs as he was directed. I honestly hope that company goes out of business as an example of how not to treat your customers.
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Joined: Apr 2011
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An update to the story. Back in the beginning of November MRC agreed to return the gun and refund my money. They said they just need led to work with the dealer to figure out the logistics of it. After about a dozen calls since then, they are now only willing to give me credit towards something else. My dealer has agreed to take the credit and issue me a full refund, but needless to say I will never buy another fun from them. Keep in mind this was after they fired the guy who failed to call everyone with an XAR on order to see if they still wanted it after changing the specs as he was directed. I honestly hope that company goes out of business as an example of how not to treat your customers. Unbelievable...
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Joined: Aug 2005
Posts: 11,339
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Tells you a lot about MRC. Cooper or custom via Shooter71 would both work I suppose.
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Joined: Jan 2006
Posts: 5,522
Campfire Tracker
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Campfire Tracker
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Thanks for the update. I purchased 3 or 4 MRC rifles in the past. I'll never buy another.
My biggest fear is when I die my wife will sell my guns for what I told her they cost.
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Joined: Jan 2010
Posts: 7,903
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Joined: Jan 2010
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So, they tie up a customer's time and money for a year then even back out on a resolution to a problem. A merchandise credit would have to be at least double to make it even somewhat reasonable. What a failure in so many ways. Tells you all the customer service improvement promises were just lies. Maybe the company name is just jinxed.
Either way, they will lose plenty of potential business from this and past screw ups.
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Joined: Feb 2001
Posts: 7,908
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MRC has always had issues no one believes it till it happens to them! Rather buy a Ruger if its not right Ruger will correct the issue.
kk alaska
Alaska 7 months of winter then 5 months of tourists
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Joined: Apr 2005
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I blasted them on facebook this afternoon and laid out the whole story in a review. It wasn't maybe 30 minutes to an hour until they responded and asked me to contact them via email to work out a resolution. I basically told them I'm not wasting my time since my dealer agreed to fix the situation.
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Joined: Jan 2010
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I would have told them I'd take down the bad review if the gun was free. Other than that, it stays. It would sell just fine on Gunbroker.
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Joined: Apr 2005
Posts: 601
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Campfire Regular
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I would have told them I'd take down the bad review if the gun was free. Other than that, it stays. It would sell just fine on Gunbroker. That's about the only way of want anything else from them at this point.
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Joined: Oct 2007
Posts: 1,118
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Joined: Oct 2007
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Pretty piss poor showing by MRC CS. Yet again... I love that style of action, and the LH options they offer, but they'll never see a dime from me. I'm not a gambling man.
I've seen more well-shot game lost with TSXs than any other premium bullet.
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Joined: Apr 2005
Posts: 601
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Campfire Regular
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Posts: 601 |
I think it's fair to say there has been no change in customer service with the change in ownership. BTW, I posted the whole story in the hunting firearms section just to make sure us lefties aren't the only ones in the know.
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Joined: May 2011
Posts: 7,500
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I commented on your thread at Facebook. Disgusting what you had to endure. The "Robert' idiot there has to be a plant. No one could be that stupid. An update to the story. Back in the beginning of November MRC agreed to return the gun and refund my money. They said they just need led to work with the dealer to figure out the logistics of it. After about a dozen calls since then, they are now only willing to give me credit towards something else. My dealer has agreed to take the credit and issue me a full refund, but needless to say I will never buy another fun from them. Keep in mind this was after they fired the guy who failed to call everyone with an XAR on order to see if they still wanted it after changing the specs as he was directed. I honestly hope that company goes out of business as an example of how not to treat your customers. Unbelievable... Mind boggling.
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Joined: Feb 2001
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Post a link to respond please? Tried to go on Facebook to find the post but MRC seems to hide negative posts.
kk alaska
Alaska 7 months of winter then 5 months of tourists
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Joined: Apr 2005
Posts: 601
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Campfire Regular
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Joined: Apr 2005
Posts: 601
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Campfire Regular
Joined: Apr 2005
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Try this. https://www.facebook.com/658360588/posts/10157400749290589/?sfnsn=moI commented on your thread at Facebook. Disgusting what you had to endure. The "Robert' idiot there has to be a plant. No one could be that stupid. An update to the story. Back in the beginning of November MRC agreed to return the gun and refund my money. They said they just need led to work with the dealer to figure out the logistics of it. After about a dozen calls since then, they are now only willing to give me credit towards something else. My dealer has agreed to take the credit and issue me a full refund, but needless to say I will never buy another fun from them. Keep in mind this was after they fired the guy who failed to call everyone with an XAR on order to see if they still wanted it after changing the specs as he was directed. I honestly hope that company goes out of business as an example of how not to treat your customers. Unbelievable... Mind boggling. You'd sure like to think there's no way somebody can be that dumb.
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Joined: Apr 2005
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Posts: 601 |
I now can't post on FB for 24 hours because he keeps reporting all my posts. He's literally reporting me for using the words idiot, moron and snowflake.
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Joined: May 2011
Posts: 7,500
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Yeah he's a real piece of work, It wasn't easy to not call him an a$$hole.
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Joined: Apr 2005
Posts: 601
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OP
Campfire Regular
Joined: Apr 2005
Posts: 601 |
I didn't even say anything bad. I've never heard of anyone being reported for calling someone an idiot. He was on there bragging about how he got me put on Facebook jail. I didn't know it, but apparently when it's your review being responded to you have the ability to delete comments. Every single one of his is now gone. I'm sure he'll have a temper tantrum over that too.
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Joined: May 2011
Posts: 7,500
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Joined: May 2011
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Yeah, I gave up with him, waste of time. He says we're both whiners now. Hopefully folks will get the point though with MRC and what happened. Surely there were others that got duped with the ascent rifle scam --RH and LH.....
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Joined: Dec 2009
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Last I knew, there was a very gently used, Cooper .308 Win at Big Buck Sport Shop (Wexford, PA). I don't know which model. Very nice wood on it.
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