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Readers Digest version:

My Rossi paperweight is not ready as "was" indicated from their own web site 2 weeks ago.
They cannot tell me when the repair will be completed.
They refuse to tell me what the repair consists of.
They cannot provide any update information at all.

As an FYI, I have never seen or known of anyone receiving their firearm back or any of the above information whatsoever.

Feels like the Aussie buy back program all over again, except I did not receive a cheque for full retail value after the handover.
Rant over, regular programming will continue..................


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It's the damn foreigners.

My hovercraft is ful of eels.



Safe Shooting!
Steve Redgwell
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"Comparison is the thief of joy." - Teddy Roosevelt.
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Originally Posted by Steve Redgwell
It's the damn foreigners.

My hovercraft is ful of eels.


shocked


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Stupidity left unattended will run rampant
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Ah, the classics. Now, all John needs is a Rossi/English translation booklet. laugh



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Rossi? Repair? Thought they were throw-aways...


Mathew 22: 37-39



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Don't buy crap, and stuff like this won't happen, or happen as often anyway. Of all the guns I've bought, and it's been a pretty big pile over about five decades, only one ever had to go back for repair, a Ruger New Bearcat. That one took two trips to get fixed, but then was a great gun.

Can't say all Rossis are crap, but all the ones I've handled were, with the possible exception of one of their Winchester .22 pump clones.


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Pappy,
That's a good point and one I usually aspire to, but the reason for the acquisition was to enable a 2" barrel to be included in my .357 chronographing data. Sometimes I have seen zero/zip difference between 4 and 6" barrels, meaning under 20fps which is usually experienced in shot to shot variation but I wanted to see what the numbers would be with known loads in a 2 inch barrel.
I just got caught up in the recall, that's all. So, after they quoted 12 weeks and now we are into the 5th month, I have written it off.
I support your opinion.
John


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Aussie: The info you seek is in "Guns, Loads & Hunting Tips" by Bob Hagel. Page 403: Powders for Short-Barrel Handguns

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That situation really sucks.

Revolvers are strange critters. All those relevant dimensions make predicting results tough. My "favorite" wacky result is how the 5.5 inch Ruger Single Sevens in .32 Federal are faster than the 7.5" ones, by a fair bit it seems. Whodathunkit?


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UPDATE....

After quoting 12 weeks for turnaround, Rossi has now had my Model 461, .357 for over 6 months,
Multiple phone calls are the equal of dealing with DirectTV another intellectual sloth.

They have finally offered a Taurus 5 shooter as a replacement and asked for FFL details to be forwarded if acceptable but there is a catch, they not only do not have any stock but are unable to indicate when any will ever be available.

I requested a full refund, they responded with, we do not sell guns to the public so are not liable. We only distribute to retailers.
My final communication was to inform them that they are holding my "legally acquired private property", now against my will and I demanded its return.

BS I know, but I learned decades ago that a few customers (or constituents in the case of politics) writing with complaints relating to poor performance is a huge resource drain and impost upon any company which they despise, so that adds to my entertainment.


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Originally Posted by Pappy348
That situation really sucks.

Revolvers are strange critters. All those relevant dimensions make predicting results tough. My "favorite" wacky result is how the 5.5 inch Ruger Single Sevens in .32 Federal are faster than the 7.5" ones, by a fair bit it seems. Whodathunkit?


I have chronographed the same thing when testing Ruger GP100's where there was no gain with a 6" barrel over the 4" using the same ammo. Also seen it with some .22LR and .22Mag revolvers again, with the shorter barrels being faster than the longer alternative again, with the same ammo from the same boxes..


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Took a quick look at a Rossi 92 in .357 yesterday. Actually seemed pretty nice. A similar Chiappa I looked a Tuesday was also nice, but had painted-on "color case-hardening" that was peeling off the frame.

Maybe they'd give you credit towards something else, but I'd want to see one in person before committing, as you well know now!


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This is extremely poor CS on Rossi’s part, but unfortunately seems typical of this company.

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I'd ask for an upgrade to the Taurus 7-shot .357 since they don't have any of the 5-shot. May not work, but if you don't ask, you'll never know!


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I really don’t understand why someone in the business of selling firearms (or any product for that matter) would provide such poor customer service ......sooner or later someone with a voice will be heard and prevent future sales....... I’m listening and never looked much at Rossi to begin with but based on reviews like this wouldn’t NEVER consider purchasing anything Rossi.

All that to say thank you AussieGunWriter for the public service announcement - message heard loud and clear!

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Originally Posted by PennDog
I really don’t understand why someone in the business of selling firearms (or any product for that matter) would provide such poor customer service ......sooner or later someone with a voice will be heard and prevent future sales....... I’m listening and never looked much at Rossi to begin with but based on reviews like this wouldn’t NEVER consider purchasing anything Rossi.

All that to say thank you AussieGunWriter for the public service announcement - message heard loud and clear!

PennDog


They're on the lower end of the scale. Lower prices mean less money in the pot for CS, and everything else. People with a reason to buy cheap are gonna buy cheap, pretty much no matter what.


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Why would they even offer a replacement that wasn’t in stock? Wow


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