I've worked with Noblex on swapping out to a different illumination system and also bought an item from them directly with zero issues. A guy on another board contacted me around January 2019 or so about his Docter scope as he knew I was using that brand. If I remember correctly, I think he said he slipped on ice with the scope taking the brunt of the impact. I do recall that he later told me everything was taken care of in short order.
On 2 different higher-dollar items, they shipped back to me via FedEx (Express, I guess), and in each instance, I had the scopes in just a couple business days, which truly surprised me. A turret cover they sent me went through conventional mail and took about 16-18 days, if memory serves.
Here's a contact e-mail. Keep in mind the time difference. He responds quickly. Only once did it take a bit longer, and that was when he was at a show.