Home Forums Hunting & Shooting Hunter's Campfire Advice on a seller buyer dispute

Seller makes a mistake, full refund, including return shipping.

Buyer's remorse....generally tough shlt.....best he could expect is refund on item's cost, minus seller's original shipping expense.

Either way, items get returned first, then monies refunded, as long as item is returned in the as sold condition.

Had some jackwagon buy an new old stock Lyman powder dump that was still in the box and had what looked like the original packing grease still on the brass part. He emailed me saying it was rusted and he wanted a price adjustment. I told him to send it back in the same condition as received and I would give full refund to include shipping. He then proceeds to tell me he had already tried to remove it and had scratched some of the number marking off. I reluctantly refunded him $10 as it wasn’t worth the hassle.

Same thing with anything you buy from a business.

Is this between you and another fire poster?

If you are comfortable with the description you provided in your listing... i.e. you feel it was honest and forthright and it will not keep you awake at night worrying that you deliberately misrepresented... the buyer carries the burden... not you.

If you made an honest mistake and the stock is actually made of Catalpa wood and not Walnut... but you were unaware... there may be some room for a price adjustment.

Thirdly, if you did a poor job packing and the Gorillas at the freight company somehow managed to damage the item there is a burden to make the matter right with the buyer. Either through the insurance the buyer purchased, the insurance you purchased or out-of-pocket or take the item back.

Under no circumstances whatsoever would I return money before the item is returned.

We just got over a huge! Goat Rope with ebay, paypay, and the seller.

All's well that ends well.

How about a seller doesn’t make a mistake and after pictures and the sellers description once in the hands of the buyer he thinks the sellers description and his (the buyer) are not quite the same !? Who pays the shipping back?

It all comes down to the seller feeling confident that his description was honest and accurate.

The old saying "Under Promise and Over Deliver".

If you are the seller and your description was honest that is all the information you need.

If you are the buyer and you feel the description was egregiously false... either take your lumps or start a call out thread.

How many times have you shipped an expensive item without receiving the payment first? Not trying to bust your balls just curious. I personally will never send an item until the money is received first?

I think I’m with Alvah on this.

I bought a rifle off of Gunbroker. The seller, a guy presumably named Alan Bunn, sent me the wrong rifle. Supposed to be blued with a threaded barrel. He sent a non-threaded stainless rifle. I took pictures and sent the pics to him.. he wanted me to send the rifle back to him so he could verify it was the wrong rifle.....told him no, send me the correct rifle... (and he still had an active listing for the correct rifle.)...... and btw, you owe 50 bucks for all the extra cost of shipping and ffl fees. He was adamant that I send the rifle to him first.... nope, told him he was already shifty and then he would have the rifle as well as my payment.

So, I left him an “F” rating and sold the stainless rifle.

Sometimes there isn’t much satisfaction to be gained.

Spot-on. Exactly what I would have done.

Thats not at all true..partial refunds are done all the time.

When I'm the seller, I'll do my best to send pics of anything and everything the buyer wants to see. Additionally, I do my best to show any damage whether it's ring marks on a scope, dents/dings/scratches on a stock, etc. I then make it known usually in the original ad and certainly via PM or phone call:

If you buy something from me and aren't happy, send it back on your own dime and I'll send your $$ back once the item is back in my hands in reasonably the same condition as I sent it. No questions asked and no hard feelings, just didn't meet your needs for whatever reason.

I'll often also have the buyer choose the shipper USPS, UPS, or Fed-Ex.

I don't generally negotiate pricing after the fact. I'd be open to discussing something I'd missed that was broken/cracked/non-funcitonal but it'd have to pass my own "sniff test".

As a buyer, I have asked for adjustments upon receipt of an item. The 1st was a Savage 99 that had a couple of cracks in the tang. I should've known to ask for more detailed pics. The seller said it wasn't cracked when I bought it despite me sending detailed pics showing cracks with obvious age, not fresh cracks. Then the seller said I'd bought under market price anyway and there would be no adjustments and no refund. Live and learn.

The 2nd was a SxS Shotgun that arrived with a faulty ejector. I found it shortly after receiving the shotgun, PM'd the seller and he offered to pay for the repair, which he did no questions asked and no hard feelings.

Sometimes the feedback will motivate them to fix it.
If the feedback can be removed after...

Hmmmm

I think he should of gotten his rifle back 1st.

This.

When I was an active eBay seller, I resolved all disputes this way. I even offered to pay shipping. One guy always found something wrong. In the end, he decided to keep the items when he realized he couldn’t keep them at a discount.
I finally blocked him as a purchaser.
One advantage I had was that I never lied about the condition of the item.

I don’t think a seller can lie when he sends a bunch of pics at every angle. In good lighting. What one person considers 95% another will
Consider 86-90%!

You buy sight unseen you are throwing the dice. Unless it was legitimate fraud or misrepresentation, I think that's the risk a buyer takes. I bought a car out of state based off photos, sometimes you take a leap of faith and it works out.