Home Forums Hunting & Shooting Hunter's Campfire Cannon Gun Safe Failure -

I recently bought a 48 gun safe from Lowe’s that was leftover from Black Friday. I got the safe on clearance since it was the last one. Once I got the huge thing wrestled in my garage, I discover that the safe won’t open because either the lock is malfunctioning or the handle won’t engage the bolts or both. I’ve been dealing with Cannon support for two weeks and they finally tell me that they won’t cover it under the warranty since I bought it at a discount. Lowe’s is out of them so I can’t carry it back and exchange it, only return. My gripe is that I’ve paid someone to help me move it and if I return it, I’ll be out that money (two trips) with nothing to show. Cannon warranties suck. Anybody have experience with not being able to open a safe?

I had a Winchester safe lock freeze up the first month I owned it. Safe was in the lowest level of our house 13 steps down. Winchester sent a crew to my house to retrieve the safe, paid me what I paid for it, and gave me another $150 for the initial trouble to get the safe from Costco to the level in my house. I replaced it with another Winchester.

It's on Lowes.
Deal with them and don't let up until you get it fixed.

This is the way these things oughta be handled.


Anyone from Cannon listening?

I'd go straight to the President of the company's secretary. There is no other person in the company that can get as much done in a short amount of time. I went that route in dealing with a boat manufacturer a number of years ago and was amazed at the turn around in the companies attitude in just hours.

I may be wrong but I think there is a shear pin on most safe wheels that is designed to shear if too much force is applied. That sounds like what is happening with this safe but you would think Cannon would have brought that issue up in your correspondence with them.

Like I said, I could be wrong.

I recently bought a 48 gun safe from Lowe’s that was leftover from Black Friday. I got the safe on clearance since it was the last one. Once I got the huge thing wrestled in my garage, I discover that the safe won’t open because either the lock is malfunctioning or the handle won’t engage the bolts or both. I’ve been dealing with Cannon support for two weeks and they finally tell me that they won’t cover it under the warranty since I bought it at a discount. Lowe’s is out of them so I can’t carry it back and exchange it, only return. My gripe is that I’ve paid someone to help me move it and if I return it, I’ll be out that money (two trips) with nothing to show. Cannon warranties suck. Anybody have experience with not being able to open a safe?

I posted this a year or two ago after my new cannon safe failed.

“ My Cannon safe schit the bed shortly after i brought it home.

My issue wasnt electrics though, it was a mechanical failure. A poor weld in the lock mechanism.

They were pretty good re: customer service.

Try Lou at 702 381 4955
He was the rep/tech that helped me.”

Don’t know if Lou is still there, but worth a try.

Have a locksmith check it out? Might be money well spent.

Y’all need to do your homework before spending your money. Cannon’s reviews are less than stellar, both in the quality of their product, and their warranty service.

I just bought my second Liberty, a USA series with electronic lock. Paid $160.00 extra for the lifetime warranty on the lock. The rest of the safe is guaranteed for life against failure, and they will replace it if damaged due to a break in attempt.

My original one has a mechanical lock and has been 100% reliable. Just ran out of space, and it was a no brainer for me to buy Liberty again. You get what you pay for.

My thoughts as well.