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Joined: Aug 2005
Posts: 3,712
Campfire Tracker
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Campfire Tracker
Joined: Aug 2005
Posts: 3,712 |
That pink thing on the turn signal lever takes me way back. My dad was a mechanic in the 50's and 60's. He was working for a Dodge dealer when a woman brought in a car and said it didn't run right. Dad adjusted the carb and all the usual tune-up stuff and it was running smooth. A few days later she came back in with the same complaint. Dad readjusted everything and it was running smooth again. A few days later, she was back yet again. Dad said they were going for a test drive and she was driving so he could see what she was complaining about. They got in, she started it, pulled out the choke knob, and hung her purse on it. That is a classic story which has been around forever. Urban legend. Jim
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Joined: Aug 2003
Posts: 38,943
Campfire 'Bwana
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Campfire 'Bwana
Joined: Aug 2003
Posts: 38,943 |
I had a customer of mine when I was service writing. Brand new Peterbilt. He was the type of customer to abuse you while it was in warranty but once up - you'd never see him again. I think this was his 8th truck he bought with us.
Complained of a constant wind noise.
Multiple rides, multiple techs - including me - never got it. We could never duplicate it.
In the interest of service, I replaced 3 windshields under policy. Not warranty as there was nothing to warrantee but policy. Direct out of the dealership's pocket.
He comes in to complain again. I was fed up. Said I can't write off another windshield. Let me ride with you and we'll pin point it.
We take off down the highway.
5 minutes in, without thinking he cracks the driver's door window to smoke.
THERE! Wind noise and starts in on it and asking why we couldn't find it.
I just looked at him and said - the noise is because you crack the door window to smoke. Roll it up. (went away - as it will do) Now smoke again - cracks it and the noise is back.
I looked at him and said "I've replaced over 1200 in windshields at my expense that I didn't need to. You've yelled at my techs, the salesman and complained to Corporate. I think we're about even on this one"
He never complained again.
Me
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