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Wondering if you guys have had to use the warrant on the Vortex range finding binoculars? My buddies son dropped his and broke the eye pieces. The black plastic on the inside that holds the eyecup adjusted, broke on both eye pieces today. They only fell from about a foot drop, but that is all it took. Now the eye pieces look all wonky. He said he's going to send them in, but I was wondering if they will fix them. Any of you guys have an experience like this. They are the Fury HD5000 binoculars. Hopefully they take care of him, but we will see.


Originally Posted by raybass
I try to stick with the basics, they do so well. Nothing fancy mind you, just plain jane will get it done with style.
Originally Posted by Pharmseller
You want to see an animal drop right now? Shoot him in the ear hole.

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Warranty is the same as other products. VIP

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I would not think that damage from dropping them should be covered under warranty.
Warren covers parts and workmanship



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It is almost all covered.

https://vortexoptics.com/vip-warranty

Quote
VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex® product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

You see, it doesn't matter how it happened, whose fault it was or where you purchased it. If you ever have a problem, no matter the cause, we promise to take care of you. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods and monoculars.

UNLIMITED LIFETIME WARRANTY
FULLY TRANSFERABLE
NO RECEIPT NEEDED

The VIP Warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of the product.

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Tell him to buy real binoculars not some TX bull schidt






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What exactly is TX bul schidt with regards to this conversation?


It is irrelevant what you think. What matters is the TRUTH.
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Originally Posted by JGRaider
What exactly is TX bul schidt with regards to this conversation?
I had no idea on that either. I thought it might be a reference to my name on the forum or the fact I am in Texas. Other than those two things, I would guess the ramblings of a drunk person?

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Who knows? I've done my share of Vortex bashing around here. but I'll bet Vortex will handle it quickly and fairly.


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Originally Posted by JGRaider
Who knows? I've done my share of Vortex bashing around here. but I'll bet Vortex will handle it quickly and fairly.
If they don't then I am sure we will hear about it. One thing Vortex is known for is their warranty. Their products may not be higher quality than others at the same price point, but their warranty has always been their selling point. The Fury HD Binos and the Razor LHT Scopes have proven to be pretty well built though.

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Vortex will fix you up!!

They have the best warranty in the business but they process more warranty claims then anyone else so they have a lot of practice.


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Originally Posted by tedthorn
Vortex will fix you up!!

They have the best warranty in the business but they process more warranty claims then anyone else so they have a lot of practice.
And yet Leupold catches all of the hell!!


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I appreciate your comments. I'll admit, I've bashed Vortex in the past as well, but they seem to handle warranty issue very well. My buddy is a LEO, so he gets excellent deals from Vortex with a discount and he has had to send some back. When I showed up at the range the other day his little boy (3 years old) was looking through them backwards and I said, you have your spotter helping you huh? Cute kid that loves coyote hunting too. He's being raised right!! As a LEO, he doesn't make a chit ton of money, so I was hoping they fix them for him. After reading the Sig thread, it had me concerned. And then some companies don't treat the LRF's the same in regards to warranty as they do their other optics. Mechanical vs. electronics etc...


Originally Posted by raybass
I try to stick with the basics, they do so well. Nothing fancy mind you, just plain jane will get it done with style.
Originally Posted by Pharmseller
You want to see an animal drop right now? Shoot him in the ear hole.

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I've bashed Vortex in the past too, but when It comes time to buy a new BRF it will be Vortex.
This season I got a chance to compare my Leica HD-B with my Brothers Vortex Fury. If the glass is 5% better on the Leica's to my eyes that would be extremely generous. The range finder on the Vortex actually works better/more reliable.
So I ask myself, given Vortex excellent warranty, the fact they cost 1/3 of what the Leicas do and the fact Swaro and Leica Warranties both suck why would I consider anything other than Vortex?
Also the Vortex are more compact and feel lighter.

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I bought the Vortex Vulture HD 8x56
on clearance, and on sale on top of that.

Yeah, I was influenced by the warranty.... and the extremely low price.

Pretty solid. Came with a nice soft case, and I think a harness. Also good lens covers.
I haven’t dropped them yet.

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Originally Posted by tedthorn
Vortex will fix you up!!

They have the best warranty in the business but they process more warranty claims then anyone else so they have a lot of practice.
Vortex alone is bigger than the rest of the entire industry with products from top to bottom of the range. So it is reasonable to see returns. Even more than any other company, but none are immune from issues.


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My buddy says optics companies should let 3 year olds do the testing.. ha ha.. If they stand up to that torture test, they are good schidt..


Originally Posted by raybass
I try to stick with the basics, they do so well. Nothing fancy mind you, just plain jane will get it done with style.
Originally Posted by Pharmseller
You want to see an animal drop right now? Shoot him in the ear hole.

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I can't answer the OP's question as I've never sent Furys in to Vortex. I did buy a Vortex Rangefinder at a garage sale for $5 that didn't work. I contacted Vortex and told them I bought them at a garage sale for $5 and that they didn't work when I bought them. They said to send them in. I did and I received back a fully functioning range finder. On another note, generally speaking, I think Vortex binoculars are more "acceptable" or "reliable" than are thier scopes. I have owned Furys in the past; but, I no longer do. I found them to be excellent. Most of my research indicates the same.

I'm with others on the whole constant "need to use" of the Vortex warranty with rifle scopes and agree that it can be and is an indication of the lower quality. However, their warranty is a great reason for purchasing their electronics as it is much better than other companies in the industry and, at least based on what I've read, there does not appear to be a high failure rate with their range finders or their range finding binoculars. And to whomever the next person who posts their own anecdotal "me and my friend's cousin have owned a thousand between us and they all failed", well, I acknowledge your bad luck and advise you do not waste money on lottery tickets in the future.


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