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Joined: Apr 2002
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Is anyone else having trouble reaching these guys? The voicemail says to email and I've done that days ago and no response. It also said to text and I have and again no response.

Does anyone know what's going on?

Thanks,

BBQ


"Giving freaks a pass is the oldest tradition in Montana."
Thomas McGuane
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Their customer service response is extremely slow, to almost non-existent!!!
This has been my experience.

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Originally Posted by Swede65
Their customer service response is extremely slow, to almost non-existent!!!
This has been my experience.


^^^^^^^
THIS


~Molɔ̀ːn Labé Skýla~

“Fear thou not; for I am with thee: be not dismayed; for I am thy God: I will strengthen thee; yea, I will help thee; yea, I will uphold thee with the right hand of my righteousness.”
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Other than that, great company. Lol. LMAO

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Originally Posted by TexasBBQ
Is anyone else having trouble reaching these guys? The voicemail says to email and I've done that days ago and no response. It also said to text and I have and again no response.

Does anyone know what's going on?

Thanks,

BBQ

Whether you purchased through us, direct through Arken or from another retailer, if we we can assist you please feel free to PM me, e-mail me at gr8fuldougaol.com (this is best so I can forward your e-mail to my contact at Arken) or call me


Doug @ Camera Land

[email protected]
http://www.cameralandny.com
516-217-1000

Thanks for the support.

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That’s customer service!

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Well I've bought an Arken from Doug three times...

Can't ask for better customer service than what Doug provides...

the man understands on how import customer service is too a business...

would rather have a mediocre scope in quality back by excellent customer support,
vs the best scope ever built, and not being able to get ahold of someone when you need it..

Way to Go Doug!


"Minus the killings, Washington has one of the lowest crime rates in the Country" Marion Barry, Mayor of Wash DC

“Owning guns is not a right. If it were a right, it would be in the Constitution.” ~Alexandria Ocasio Cortez

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Big shoutout to Doug at Cameraland!

He just single-handedly got an immediate response from Arken after I failed for several days to get a return authorization started AND THIS IS ON A SCOPE HE DID NOT SELL TO ME! He didn't have a "dog in the fight" as we say but took it upon himself - and took his time - to help me out.

I normally do buy from Camerland but on this particular scope, I did not check to see that they were also running the same sale as Arken.

I will in the future and I will also be a loyal customer of Camerland as long as I'm in this game and hope you all will as well.

BBQ


"Giving freaks a pass is the oldest tradition in Montana."
Thomas McGuane
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Solid customer service, accept no substitute !


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