Home Forums Hunting & Shooting Hunter's Campfire Ruger customer service

I had been wanting one of those Ruger American Gen 2 rifles since they came out. I finally pulled the pin about two weeks ago, just before I planned to leave for deer camp. I got the rifle two days before the day I was leaving and went to the range the day before. The rifle fired, but I couldn't extract the round. Turns out the chamber was rough and brass stuck. I had to knock the fired round out with a cleaning rod.

I called Ruger, and had the gun shop send the rifle back as I wouldn't have time before leaving for camp. I got back from hunting camp last week, and called Ruger first thing Monday. The man I spoke to said the barrel had been replaced and the rifle test fired. It would ship the same day, Monday, he said. I'm hoping it comes back by Friday, but Monday's more like it, given the holiday tomorrow.

This is good customer service, but I would have preferred they email or call me with the results rather than me having to call them. I have never had a problem like this with any of the many, many, rifles that have come through my hands. However, Ruger promptly fixed the problem.

Oh, isn't that great. Ruger fixed their F'ed up chamber.

QC it ain't.

whats so great is that no one else QC ever let any single thing slip by ever.

I'm not a ruger fan. Thats known. But they did send me a free youth stock for a predator. Had never heard of that. It was all great. Free. Quick.

Expect then I found out its not a youth stock. Just just a standard stock with shorter length of pull. But the grip isn't sized down for youth to reach the trigger etc.... so that one is really just a joke basically. But they tried.

The LCP I just bought left the factory without a take down pin retention spring. They sent me one but that level of quality control is pretty abysmal.

My only experience with Ruger QS was about 10 years ago. I had a Ruger Bisley 22lr that would shave lead like crazy. Called them, got a service authorization and sent it in. It came back a couple weeks later and still had the same problem. I sent it back again. The next time it came back it had a new barrel, this one did not have the lawyer stamp on it and it shot very well. Took 2 tries but they finally got it right.

A product should never leave the factory defective.

It happens more than it should. The first Remington 700 I ever owned had a bad chamber. I sent it back and requested that if they had to rebarrel it, to put a classic style barrel on it. They did and sent the repaired gun back promptly.

That's about all a "youth" stock is, a shorter length of pull. I'm not personally aware of any mass produced "youth" stock/rifle thst modifies the grip/trigger interface.

A couple buddies have had some issues.

S ad
A nd
V ery
A ggravating
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E xperience

Their appearance has kept me from ever having to experience any problems with their products.

That's the third chamber burr story I've heard from Ruger. 2 under Ruger, 1 under the "new" owners.

No excuse if they function fire everthing before it leaves 🤔

The others were a 77mkII compact, my hunting partners, and a #1

REALLY! a No. 1

That is really goddam far from good customer service. Good customer service is building a product that doesn't require problem resolution. Ruger customer service sucks. Their problem resolution is generally great. Probably because they have so much experience with it.

Explain that to the "Leupold is great because they fix it" crowd lol.

Generate thousands of products and a bad one is bound to eventually slip through. Evidence the huge number of recalls on near any product from food to rigs in a given year. Years back I couldn't reach zero with the rings accompanying a Ruger #1 regardless of scope installed. Called and had another pair in hand 4 days later.

Read the reviews on near any implement, and there's always a pissed off customer somewhere in the list.

My last gripe is with a pontoon boat (Classic Accessories) where I like to go equipped with enough gear to handle emergency use on an extended trip. One can still purchase them from several sources, but there is no way to acquire a replacement bladder if one goes teats up.

Well if they had ANY Quality Control you would not have needed any customer service. Fug ruger..mb

Had the same issue. Sent the rifle back. They replaced the barrel and the bolt - 10 day turn around.

Had a trip coming up. Went to the range to get everthing dialed in. On the 7th shot - firing pin assembly fell out of the "NEW" bolt.

Only had a week before the hunt. I got the firing pin assembly back into the bolt - which proved to be a nightmare! Poor design!!

Arrive at location for a 3-day hunt. In time for evening hunt. Before getting into the hunting buggy, I had to open the bolt to show the weapon was clear.

I opened the bolt - and the firing pin assembly fell out of the bolt...again. Ruined a hunt that was a year in planning.

Sent the rifle back to Ruger. Ruger called and said that the firng pin lockup had "excessive ware." I had only fired the rifle 40 times.

I told them to not send the rifle back to me. Obiviously it was a lemon. I told them that they could send out another rifle...or send a refund check...or keep it as a tomatoe stake.

10 day turn around time. Same rifle showed up at my door.

Hope you have better luck.

GB

I had to send an American Predator back the second time. In less than ten days the RMA numbers were ~3500 apart.

Over 3000 returns a week? That was just N. Carolina, The blur of the brown trucks must be something to watch.

But the ones I didn't send back & fixed myself are the most frustrating ones. And they "were" often.

Screw tha5

This. I've seen such crap happen to others with Ruger bolt guns.

Sounds just like the fantastic CS Kimber customers are used to receiving....

Oh wait