Home Forums Hunting & Shooting Hunter's Campfire Ruger customer service

It's often a funny paradox.

A company that sells a lot of crap, has great customer service.

Companies that produce high quality products, are bastards whe you
have problems. They know they do good work, have good inspection procedures,
and often are upset/offended to be accused of sending out bad product.



Ruger does their inspections after the sale.

For 50 years they were happy to build f---d up 45Colt cylinders.
Even after a cottage industry sprung up fixing them.
After every interested customer was aware of it.

They refused the simple fix of using only properly sized reamers, and replacing them in sets, so all 6 holes would be right. And similar.
Have never understood how a man named Ruger could allow that to happen.
They obviously had no pride in quality products.

I started the first thread here on the announcement of the new Ruger SFAR, a lightweight AR 10. My statement was I'd not be a guinea pig & that got some agreement & the opposite.

Soon the problems started showing up. I paid a hundred more for a gun that weighed pound more, but haven't spent a dime on my Springfield to get it to function as the Ruger owners wound up doing.

Ruger could have tested a few months longer instead of having the customers find problems. Just BS.

Oh geeze Dillonbuck! You sure hit the nail on the head. Ruger was told/shown by folks in the know the 45 throats were effed up & they kept on boring them wrong. Even when they finally started using one reamer for all 6 holes, they fugged that up too! All 6 were finally consistent,,,, consistently out of spec! 40 years of doing it wrong when told otherwise. Not sure what to say about that other than better late than never I guess.

I still love some of their products,,, but it's tough to buy them anymore & if I do, my fingers are crossed.

^^^agreed^^^

Ruger repaired a No 1 in 6mm my Dad bought in 1969. First thing to go wrong was the rifle got rusty and the safety quite working. When I tried to remove the screws for the recoil pad to install a thicker one the screws twisted in two.

It finally dawned on me that the number 1 may be afflicted by salt wood like the Brownings back then.
Did a google search for Ruger salt wood. Found a couple of claims of other Rugers.

Sent it back to Ruger ask that they help with the cost. And to please replace the awesome figured wood with some more.

Ruger fixed the safety rebuked the rifle and put a nice piece of walnut on the old 6mm for free.

Crap happens.
Sometimes even the stuff that makes you wonder.
I'm OK with that, if it's not often.

In this.

In the years of poor barrels on rifles.
Old Bill explains lackluster accuracy as "We build hunting, not target rifles".

His excuse for crappy triggers was the same.

That, is inexcusable.


Again, I just can't understand making a product with my name on it that's not
built as good as I possibly can build it.

Just can't imagine looking at Remington and Winchester back then, and being happy
with them being rated (fairly) better than mine.
When improvements weren't that damn hard.

Bought a "used" SP101 .22LR from a co-worker. Couldn't close the cylinder when I loaded it. Extractor was installed backwards. Sent back and returned within a few days. Good to know it wasn't shot much before I bought it.....

I wouldn't own any Ruger rifle they suck ass period. I like and own a couple of their revolvers and thats it

I shot my old m77 tanger 3006 for two decades. Never an issue. Never got the American bug. Never cared for their other weird azz rifle designs. So the old tanger is the only Ruger I own.

Well at least they are still in business. We all say we want top quality products. But most of us go for the low price first. Walmart (chinamart cheap stuff) destroyed Sears. I remember back in the last century when I could go to my local Sears store and talk to an experienced knowledgeable sales person about appliances or tools. Those days are long gone.

….and all of this is why I sold every single Ruger I owned. Quality was absent.

I've only ever sent one Ruger product back. and I've got quite a few. the one I sent back was totally my fault actually lost the bolt (long story ) they charge me $50 for the replacement bolt and fitting. and I bought the shipping label through them cost me another just short of 50 bucks for shipping both ways.. I think that was very reasonable.. great communication the whole time...

I have had bad shooting Ruger 77s with Wilson barrels in the past. However, I have never had a poorly cut chamber before. I apparently was unlucky in getting a rifle with a poorly cut chamber this time.

All the rifle makers are competing against each other to make a cheaper yet more attractive product. I guess mistakes can happen. I'm not going to hate Ruger over this. I will see how the rifle shoots when I get it back.

I have owned half a dozen Savage bolt guns. They have their share of issues, too. That won't stop me from considering another of their rifles. What bothers me more is a rifle that costs a lot more which doesn't shoot well. I have had one of those.

I have some Ruger and Savage products. All work as they are supposed to. Small game dies with the22s. Medium game dies with the 308. The mini 14 and the 380 will, well, work when needed. RZ.

I expect some QC issues with cheap stuff; cutting corners is how they keep the price down. There’s no excuse for expensive ones to leave the factory with function issues. I sent a New Bearcat back twice to have the timing fixed, from then on it was perfect. My LCP2 .22 went back once, then I finally fixed it myself by grinding off most of the tab that detects an empty mag. Next step was gonna be a long swim in the Shenandoah…

Never had a problem with a 77 or No.1. Just picked up a Hawkeye AW and did my usual prep work. My grandkids will be using it long after I go under.

Supposedly there is a Marlin Model 60 in the bottom of one of my Great Grandparents ponds. Was always a jammer and one night coon hunting my uncle gave it a swim.

That and the dogschit ergos.

About twenty years ago I bought a Ruger super redhawk 44 mag. From a guy that won it at a banquet, no paperwork. I never shot it until about ten years later when I was going on a western hunt. Attempting to sight it in, I could barely hit a 3 foot square target at 50 yards. I had the sights maxed out and still way off of bullseye. Took it to a local gun shop, and they suggested sending it to Ruger. They determined the barrel was not properly lined up with the receiver.
Keep in mind, ten years old, no receipt, no registration, nothing. They sent me a brand new gun. Can't beat that for customer service.

I once bought a Colt single-action .22 LR/Mag revolver. Got it home and the Mag cylinder would not fit. Took it back. Told I needed to send it to Colt. Got it back like 4 months later.

Friend bought an Ithaca 12-gauge. We had always heard that a modified choke should accept a dime. This one didn't. Wrote Ithaca about it. He got a really nice reply a week later explaining that that was an old husband's tale. The reply came via UPS, along with a really, really nice shotgun case.

I started compiling the send backs & self repairs that had to be done to various Ruger's I've owned. Not for a better trigger or other personal things but just to have the gun working as it was "supposed to". And I started feeling like a [bleep] fool. I would have walked away years ago from any other brand that gave me as much trouble as Ruger has. Maybe the percentages aren't that bad as I've had a lot of Ruger's in the 50 years I've been buying guns on a regular basis. But they stack up & become memorable.

But, some of the models are so stout & reliable once the bugs get worked out is the allure for me. When a Blackhawk is correct, it's a gun I'd ride into hell with. The GP seems same, once it's corrected. But the 2 I've had both needed to be returned. One, needed to be returned a second time, long story. A correct GP could be in the running for a long term keeper. The Single Six, not the highest capacity 22 or easiest to shoot(subjective accuracy) but a good one will shoot dirty or crappy ammo that other 22 handguns choke on, a definite keeper for me, x5.

I don't know. A love/hate thing here I guess. But getting more gun-shy every day about them, and another thing,,, they are starting to be priced along with premium stuff, & that's a wonderment.