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Leica C.S. suck's #5097332 03/30/11
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boatanchor Offline OP
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I have been a fan of Leica product's for many years, but I have never had to use their Customer Service before either.
I sent them my Leica Televid 77 spotting scope 5 months ago!!! and they still cant tell me when it will be fixed, they wont give me a loaner or trade me into a new model and I had to send them $35.00 months ago for return shipping charges.
Very frustrating.......
Has anyone had a similar experience with Leica and how did you get it resolved????????

Last edited by boatanchor; 03/30/11.
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Re: Leica C.S. suck's [Re: boatanchor] #5097337 03/30/11
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you're preaching to the choir my man......



Re: Leica C.S. suck's [Re: UtahLefty] #5097369 03/30/11
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ask Doug at Cameraland (gr8fuldoug or something like that) for his contact.

I needed a new objective lense cover for a pair of geovids a couple of months ago - doug gave me a contact (even though I did not buy them from doug).

I called and when the leica contact heard doug had referred me to him, i had not one but two replacement objective covers in the mail at no charge. Got them a couple days later.

Re: Leica C.S. suck's [Re: UtahLefty] #5097372 03/30/11
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Yep, for every "Leica CS has turned the corner" thread you see some other story like this one. It appears if nothing else they're very inconsistent. At least when Zeiss took 8 weeks to fix my buddy's spotter they sent him a loaner.


There is nothing that enters a man from outside which can defile him; but the things which come out of him, those are the things that defile a man.
Re: Leica C.S. suck's [Re: ShortMagFan] #5097375 03/30/11
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What would have happened if Doug wasn't around?


There is nothing that enters a man from outside which can defile him; but the things which come out of him, those are the things that defile a man.
IC-A

Re: Leica C.S. suck's [Re: JGRaider] #5097454 03/30/11
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They don't get a lot of practice repairing their products, unlike Leupold, dohhhhh!


From a place you will not see, comes a sound you will not hear.
Re: Leica C.S. suck's [Re: dogcatcher223] #5097507 03/30/11
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Switch to Swarovski or Zeiss and you won't have CS issues. wink


That's ok, I'll ass shoot a dink.

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Re: Leica C.S. suck's [Re: boatanchor] #5097579 03/30/11
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Only thing that kept me from trying out the trade-in offer on a Leica scope was the continued uncertainty with Leica CS.

I should add, the only time that I needed something from them, they delivered - though it was only an objective cover.


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Re: Leica C.S. suck's [Re: AkMtnHntr] #5097665 03/30/11
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Originally Posted by AkMtnHntr
Switch to Swarovski or Zeiss and you won't have CS issues. wink


Zeiss took OVER a year to repair my binocs. No sweat as I have more thanone, and I'm still a Z customer for sure, but makes ya wonder at times.

Jeff


We can keep Larry Root and all his idiotic blabber and user names on here, but we can't get Ralph back..... Whiskey Tango Foxtrot, over....
Re: Leica C.S. suck's [Re: SKane] #5097667 03/30/11
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in the world with the internet companies should know better, if you think leica is bad, give beretta's CS a try. I broke my geovid obj covers and called them, I didn't need to pull out the doug card, they had free covers sent out promptly.

perhaps you are not talking to the right people there.

IC-B

Re: Leica C.S. suck's [Re: cumminscowboy] #5097682 03/30/11
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I'm not buying anything that has to go to Germany for repair, no matter how good it is.


There is nothing that enters a man from outside which can defile him; but the things which come out of him, those are the things that defile a man.
Re: Leica C.S. suck's [Re: cumminscowboy] #5097691 03/30/11
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Originally Posted by cumminscowboy
in the world with the internet companies should know better, if you think leica is bad, give beretta's CS a try.


Friend of mine took Beretta to court here in SD a couple years back and one. Not a huge case, but my friend got nothing but the run around and flat out lied to about a gun he had purchased that was defective. He won and will never by anything from them or imported by them again and he makes sure to tell EVERYONE about it.


Life is just one damned thing after another
Re: Leica C.S. suck's [Re: cumminscowboy] #5097692 03/30/11
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You guys trying to buy the best glass in the world, or are you doing a survey on customer service?


From a place you will not see, comes a sound you will not hear.
Re: Leica C.S. suck's [Re: JGRaider] #5097697 03/30/11
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RE binocs, they didn't, they stayed here in teh US, but they had to wait here, for new lenses that long....


We can keep Larry Root and all his idiotic blabber and user names on here, but we can't get Ralph back..... Whiskey Tango Foxtrot, over....
Re: Leica C.S. suck's [Re: JGRaider] #5097729 03/30/11
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Originally Posted by JGRaider
I'm not buying anything that has to go to Germany for repair, no matter how good it is.


Never buy a Swarovski spotter then. Binos are serviced here, spotters go back to Austria.

As far as Leica C.S. goes, I have nothing but good to say about them, as they've treated me great each and everytime I've dealt with them. Dave Elwell is who you want to talk to.

Re: Leica C.S. suck's [Re: GreatWaputi] #5097784 03/30/11
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Binos are serviced here but are repaired in Austria. Just an FYI.


That's ok, I'll ass shoot a dink.

Steelhead

Re: Leica C.S. suck's [Re: AkMtnHntr] #5097880 03/30/11
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I had good luck. Sent a pair of Geovid/Lazer back for repair. Apparently the IR was out of alignment and would not read past 300 yards. Got it back in three weeks, all refurbished and looking good.


Teddy Roosevelt, John Wayne, Winston Churchill paid to hunt....
Re: Leica C.S. suck's [Re: jorgeI] #5097909 03/30/11
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Dave Elwell is the guy. I have sent mine in twice, once for a routine cleaning and once because the Diopter wheel was slipping. The first time, they were returned very promptly no problems. Second time, I was sent a bill for $35 return shipping. I called Doug and within about 10 minutes, I got an email detailing the tracking numbers and there was no charge.

I realize it shouldn't be that way but go through Doug or Dave Elwell and you will be fine.

Lee

Re: Leica C.S. suck's [Re: Ebby] #5098004 03/30/11
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Originally Posted by Ebby

I realize it shouldn't be that way but go through Doug or Dave Elwell and you will be fine.

Lee



Lee, perhaps they should put their names on the box? grin


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Re: Leica C.S. suck's [Re: JGRaider] #5098101 03/30/11
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Originally Posted by JGRaider
What would have happened if Doug wasn't around?


no idea. could have been fine, maybe it wouldn't have been

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