Home Forums Gear Free Classifieds Bad Experience- Elk Ridge - 4Scopes.com

I purchased a couple of scopes from Elk Ridge through their 4scopes.com website. The scopes did arrive and were ok, my problem arised a couple of weeks later. It seems that they had authorised my card twice for the scopes, tying up money in my account and causing an overdraft (the scopes were around $450). When I called them they said that it wasnt their fault, their computer had a problem when they were sending the charges in, so they sent them twice. Its not a huge deal, but I'm out $64 in overdraft charges because of their error. Had they even admitted it was a problem on their end I probably would have let it go. But to be told that the problem is with my banks policies and that I should pursue it with them really sucks imho. I would NOT recomend anyone do business with them. -chad

THEIR computer problem IS their fault. Thats the way it is today, nobody wants to accept repsonsibility for anything. They should reimburse you the $64. Good Luck

T numb nuts probably hit the send button twice. tell them you are going to sue unless they reemburse you.

I'd contact the credit card company and see what their policy is. Double charges from the same place, for the same amount, whithin minutes of each other should have been a red flag that they should have caught. Now if it was a bank debit card, that's a whole different matter. Those greedy, money hungry leeches are out to steal every dime they can. <img src="/ubbthreads/images/graemlins/grin.gif" alt="" />

Phil

i agree. they suck!!!!!!!!!!!!!!!!!!!1
at least you got a respons from them. i ordered two stocks that were delivered three months after they charged my card that were totally wrong. credtit card company said the time to complain of the charge had expired and i never got a respose from the company.

They are absolutely the worst company I ever did business with, and their customer service is non-existent !

Thanks for the responses guys, I did use a bank debit card and the fee's were assesed by my bank, but it was because they authorised it twice (although only charged it once- the other auth. dropped off 3 days later). I did get my scopes so I cant protest that I didnt get my stuff and they dont want to accept that they made an error, so Im out the fee's. I figured everyone would want to know (and the petty part of me feels better!). It sounds like Im not alone! Shooter and Sambubba- what happened in your cases?

It is absolutely not petty of you to expect that this firm should be responsible for their mistake and to alert others of the way they do business. Thanks for posting the name of the company. I can assure you that I will NEVER do business with a company that treats customers as poorly as they have treated you.

Here is an email I sent to:

elkridge@gmail.com

Subject: Double posting a debit card sale


Recently, one of your customers placed an order (which was filled) and the charge to his debit card was erroneously sent twice by your computer system to his financial institution. This resulted in him experiencing NSF charges because his account was hit for twice the amount he had authorized and expected.

Your response was it was a problem between him and his financial institution. By not accepting responsibility for a computer glitch on your end and paying for his NSF charges I thought you should know how wide of an impact your policy decision was.

I have 3 new rifles which I will be scoping in the next few weeks. In fact within the last week I added your website to my favorites because 4scopes.com came up from a Google search I did while looking for a particular scope I want.

After learning about this persons experience in doing business with you I can assure you I will not be spending my discretionary income with you.

Although I use my name as my email address, you may find me posting on www.24Hourcampfire.com as Elkslayer.

***********************

I got a reply from the folks at 4scopes/Elkridge explaining what happened from their perspective.

In my judgement of the situation and based on my knowledge of common practices when debit cards are involved in a sales transaction like this and after hearing from 4scopes (which I will not reveil the facts of here) PBGUNRUNNER is being a bit too harsh on this company.

PBGUNRUNNER, your problem was using a debit card which, when used, directly effects the balance in your checking account when you should have used a credit card.

For everyone else's edification, use credit cards when making a purchase, that is, when you are not "walking out the door" with the item; i.e. internet sales, phone orders. Use a debit card when you are in possession of the purchase; i.e. restaurants, gas station, or the trip to the grocery store or MegaMart.

Elkslayer- I appriciate your input and the time you took to research my issue. As I told them, I understand that mistakes do happen, Lord knows I make more than my share, but they did make an error by double authorising my card (and I cant say that I wouldnt have done the same thing if I were in their shoes). My problem with them is not that a mistake happened, my problem with them- its that they wouldnt make it right, or even admit they were the least bit at fault. I did chose to use a debit card as opposed to a credit card which was my choice. They wouldnt have had me for a customer had they not taken them. But all using a credit card would have done was covered their mistake by allowing the "extra" auth. to fall off before the bill was due. Instead, by using a debit card the money was locked up in real time causing an overdraft. I suppose I'll just have to start keeing more money in that account! Anyway, let me state again: I did get my product. It was their failure to make things right after their mistake that caused the burr under my saddle! Without regard, I will not be using them again nor will I recomend that any of you do either. Buyer Beware! -chad

pbgunrunner, I just went to there website, and emailed them, I sorta rocked the boat mighty hard.

I too will not be doing business with that company, Any will be telling all my pards of your experiance with 4scopes.com


O yah and free bump to keep topic live so everyone gets filled in on the conduct of this company.

Guess the only thing I can say is the exact same thing would have happened if you were to use your debit card at a hotel. They will place a hold on it for as much as 5 to 10 times the amount of your bill.

ALWAYS use a CC on items you do not have in hand. And a debit card for those you walk out with.

One big reason is if you are screwed by the seller and you used your CC the CC company will go to bat for you, at your bank they have a minimum you will be responsible for. And that amount will vary between financial institutions.

When at a hotel and you are checking in use your CC but when paying for the bill pay with the debit card when checking out.

Sorry this happened to you, but as I tell my daughter, life is a learning experience.

lol, you provide good advice elkslayer. Of course I didnt go into the situation thinking that this would happen-hindsight is 20/20 isnt it? I paid my fee's and earned my experience- I just hope to prevent anyone else from the expense of the same lesson! Take care- pbgunrunner

Thank you for your email and sharing your opinion. Unfortuneately your friend did not tell the whole story. First of all, his card wasn't charged twice. We did a "look" twice, very much the same as hotels do, to see if you can afford a wrecked room charge. His bank has a hard hold policy on his account, which is not common. But is common for people with bad credit. It was a $400 purchase. Our banks do not charge for such activity, most people's dont. If he would have spent a fraction of his energy with his bank manager, he would have had his fees refunded in a heartbeat as the money never left the bank or his account. There was never a "credit" as there was never a 2nd debit as he makes it sound. We find his view that his bank is the victim and has no choice rather unusual. We make a lot of people very happy. Sometimes the loudest ones are the ones who own the biggest part of their own problems.
4Scopes.com

You will not succeed in your business until you take responsibility for your own actions. I will never deal with you cause you are in denial of your mistake. You had no right to "check twice the amount you needed". Your mistake, he paid for your mistake. Until you admit that, your firm will continue to have a reputation as a suckass snake lowlife. in my opinion.

sincerely yours,

a wont-be-your-customer-ever

Oh, and welcome to the campsite, where we tell it like it is. saves on therapists.

Thank you for your input. We will carefully consider it.
4Scopes.com

There are too many good companies selling scopes to buy from you . If the transaction went thru , you had your money and no right to " look twice " .

Welcome to the campfire .

apple1,
It appears your company either tied up $800 to help insure you got your $400 or took a "look" by mistake the first time. Either way how can you expect your customers to know they might need twice the available funds than intended just in case their bank puts a hard hold?

You basically called your customer a liar in a public forum
here. A reasonable person might easily come to the conclusion you whacked him twice whether funds are actually transferred or not.

You just implied your customer is a lowlife scalawag that doesn't pay his bills. Good for you! Did you ever consider that maybe his unreasonable bank considered a $400 purchase on this particular account as suspicious activity ?

Any doubt of your contempt for your customers was just exploded with this one.
Bottom line, your company tied up $800 in his account on a $400 purchase which resulted in a fee of $64 .
Expecting your customer to understand why you did this is asking too much in my opinion as I don't see a need to do more than access the account for the amount of the purchase.
To publicly impugn your customer on several levels tells thousands of potential customers all they need to know when it comes time to consider a new optics purchase from 4scopes.com and maybe just a little bit about you personally.

<img src="/ubbthreads/images/graemlins/grin.gif" alt="" /> <img src="/ubbthreads/images/graemlins/grin.gif" alt="" />

Rock the boat, and shes taking in water, mighty fast......(Grin)