So, does anyone have experience with S&B customer service? I was just looking through some of my scopes and noticed I have an internal issue on a Summit I purchased in February 2012. On the lowest power there are several visible black specks inside the optics. Bought this scope new and it has been on a 30-06 with about 30 rounds. Very disappointed but I'm sure they will take care of the issue. I found a phone number on-line, but I thought I would check here to see if anyone might know the best contact for getting the issue resolved. Thanks.
Seems like I had one packet of user info and another packet of warranty/return info packaged in the box with my scope. It'll be a couple days before I have access to the box. If you don't get an answer by then, I'll get the box and post what info I have.
Give them a call before shipping, as you may need a customer return authorization number. Make sure you insure it for the full value with a signature required on delivery.
All the paperwork in my box is written in German. Found one phone number on-line for S&B customer service in NH (603 area code) but it said the number was disconnected.
That's odd, S&B prints their user and warranty booklets in a half dozen or so languages within the same booklets. I think they also included a couple packs of post cards printed in the same multiple languages. On one of these cards, you can even request S&B to call you at a specific time.
I'd need to get to the box to confirm the info, but my recollection is that the normal procedure is to fill out a customer service card and send it along with the scope back to the S&B dealer from where it was purchased. I think you can also send it to any S&B dealer as well. You may be able to bypass that step by sending it directly to S&B's customer service. I think that address was on the material in the box. S&B keeps parts and skilled labor to repair their scopes up to 30 years after purchase. In addition, they cover costs of parts and labor for the first 10 years after purchase. I think they even offer a free refurbish within that 10 year span if you sent in your registration card.
I checked again and the cards actually are in multiple languages and I found the ones in English (thanks). One is a registration card and the other is just a customer survey. I'll keep searching for a cutomer service number in the USA, but so far I haven't found one in this paperwork.
Their phone number is 800-468-3450.
You guys are great! Thanks for the help.
That's odd, S&B prints their user and warranty booklets in a half dozen or so languages within the same booklets.
Yeah, I once thought it was all in German too, until I turned the page.........
S&B has a service center in Virginia - they'll fix your scope there.
I have used them to change out a reticle for me - had the scope back in less than a wekk = awesome customer service!!!
For what they charge, they should send a French Maid to house to persoanlly pick the scope up and return it.
Schmidt & Bender U.S.A Inc.
19980 Highland Vista Dr.
Suite 190
Ashburn, VA 20147
U.S.A
Phone +1 (800) 468 - 3450
Fax +1 (800) 287 - 4832
[email protected]www.schmidtbender.com Download information as VCard
From the S&B Service Center in VA
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Hello all, Jerry R here. Most of you may not know me but those who do will probably know me as the former service manager of Premier Reticles. I have since moved on and am currently at the new Schmidt and Bender service facility located here in Ashburn, VA.
I just wanted to make everyone aware who owns or is interested in owning an S&B that you now have factory support here in the US. We are equipped to handle reticle conversions as well as knob and turret conversions and nearly any repair that would need to be carried out on an S&B. All technicians have received proper training in Germany and are more than qualified to work on your S&B scope. If you have ever needed to return a scope to Germany you know that this can be a lengthy process at times. We can turn most repairs around in days and get you back up and running.
We can be reached M-F 6am - 3pm at 703 953-1253. If anybody needs anything please don't hesitate to contact us.
Thanks,
Jerry R
Hope that gives you enough info to work with.
Best
What kind of warranty do the PMII scopes come with?
Good to know Gary V i am kicking around Swarovski Z6 or S&B
What kind of warranty do the PMII scopes come with?
The warranty card on mine says "Official Legal Guarantee Period of 2 Years (according to EU rules)"
If I knew what the EU rules were, I'd know what that meant. I'm sure the CS people could answer that though.
There's also a registration card that provides for one free maintenance check within ten years of the date of sale.
Thanks
I have had to send my PMII back twice in the last 5 or 6 years, for not holding a zero. I've owned the scope around 10 years and bought it from Premier. I sent it in this year for the second time and service was quick and Jerry and a lady (I forget her name) were very helpful. I was charged $0 both times.
Fwiw,
The warranty has been back to 10years/30years on PMIIs for some time. The 2 year bit was truly a brilliant stroke whoever came up with it, however, thankfully it has been retracted and the return to 10/30 is retroactive afaik...
Regards, Matt Garrett.
757-581-6270
The experience that I had was great. No problems was so ever.
Only one scope and experience but it was not a good one and I was very unsatisfied.
But stuff happens.