Not bashing by any means, but simply looking for an answer. A few weeks ago I ordered a 6x42 through the Leupold Custom Shop. After the obligatory call (that I had to make) to finalize payment info, I followed up at the end of last week to see if they had any idea regarding delivery time. "No". I then asked if I would be getting an email or phone call to let me know the scope had been shipped. "No". I was then told to call back next week at the same time to find out if anything had changed. For those of you who have been down this road, is this SOP for Leupold? Thanks in advance.
Perhaps it depends on whom you talk to. It did with customer service a couple of weeks ago. I purchased a VX-R 3-9x50 with firedot duplex. What I received was a VX-R with the TMR instead. The box stated "Firedot Duplex," and the serial numbers matched. It was obvious this was a factory mistake as that reticle is not even offered in the VX-R.
I contacted Leupold through their site over the weekend but also called the next business day as I was anxious to find out what was going on. I really did not want a TMR as it is much too busy for my liking.
The first person I talked to (Alan) tried to convince me I had a fake scope or that someone other than Leupold switched reticles. So I provided him the serial #, sent him photos, etc. He said it could not be returned to Leupold for the correct scope, so I said I was willing to keep it if I could at least get the correct box for it in case I decide to sell it. He said they are not equipped for that since the TMR is not an option in that scope. So I asked what happens when someone custom-orders...do they get a box that is correctly marked? I was polite and courteous, but this guy refused to help me and ended contact.
The person who got my on-line inquiry was the epitome of what customer service should be. His name: Robert (Bobby) Hinze. I sent him the same photos I did with Alan, and he quickly contacted me, apologized for the error, assured me that this type of mistake is not typical for Leupold and overnighted me the scope I actually wanted. I had it the very next day -- before he ever received my return.
Had I not been lucky enough to talk to Mr. Hinze, I'd have been stuck with a scope I really did not want simply because one person in customer service decided he did not want to help me.
That is SOP according to my experiences with the Custom Shop.
Perhaps it depends on whom you talk to. It did with customer service a couple of weeks ago. I purchased a VX-R 3-9x50 with firedot duplex. What I received was a VX-R with the TMR instead. The box stated "Firedot Duplex," and the serial numbers matched. It was obvious this was a factory mistake as that reticle is not even offered in the VX-R.
I contacted Leupold through their site over the weekend but also called the next business day as I was anxious to find out what was going on. I really did not want a TMR as it is much too busy for my liking.
The first person I talked to (Alan) tried to convince me I had a fake scope or that someone other than Leupold switched reticles. So I provided him the serial #, sent him photos, etc. He said it could not be returned to Leupold for the correct scope, so I said I was willing to keep it if I could at least get the correct box for it in case I decide to sell it. He said they are not equipped for that since the TMR is not an option in that scope. So I asked what happens when someone custom-orders...do they get a box that is correctly marked? I was polite and courteous, but this guy refused to help me and ended contact.
The person who got my on-line inquiry was the epitome of what customer service should be. His name: Robert (Bobby) Hinze. I sent him the same photos I did with Alan, and he quickly contacted me, apologized for the error, assured me that this type of mistake is not typical for Leupold and overnighted me the scope I actually wanted. I had it the very next day -- before he ever received my return.
Had I not been lucky enough to talk to Mr. Hinze, I'd have been stuck with a scope I really did not want simply because one person in customer service decided he did not want to help me.
This. It all depends on who you talk to as to what info/details you'll get. I asked about custom reticles were an option for a fixed 6x. I got a list of 3-4. I went online to see, and there are about 10-15 or so options.
Thanks for the responses. I've dealt with several "Product Specialists" via email and they've been extremely helpful. That is why I was somewhat surprised by the responses on the phone.
Sorry to say I have had the SAME problems when I sent in
a FX-3 6x42 to have a German #4 ret installed.
After MUCH back and forth I got it back with my German #4
installed BUT........
From the start I asked for the subtensions for the German #4
ret at 100 yards
Still no response to this day phone or e-mail.
Well, that is disturbing, as a #4 is what I requested. I guess the truth will be revealed shortly.....when it magically appears on my doorstep.....
Good Luck!
If you get a chance ask them what the subtensions for the German #4 ret at 100 yards !