A seller has an ad for items for sale with pictures and description...a buyer agrees to purchase these items. Once the buyer get these items he wants to renegotiate the price because he doesn’t believe the description was correct. So the seller says no renegotiating - just send the items back for a full refund.
The buyer says no. You send me my refund 1st. Then I’ll send your items.
What is the correct way to close this non sense. The seller even suggested send the items back with tracking and signature and the refund can even be PayPal so it’s instantaneous.
If I sold somebody something, a total stranger, and they wanted a refund, they'd have to return the item to me first. You won't walk into a store and demand a refund on an item you bought, and tell them to give you your money back and then you'll bring the item back to them.
If I sold somebody something, a total stranger, and they wanted a refund, they'd have to return the item to me first. You won't walk into a store and demand a refund on an item you bought, and tell them to give you your money back and then you'll bring the item back to them.
If I sold somebody something, a total stranger, and they wanted a refund, they'd have to return the item to me first. You won't walk into a store and demand a refund on an item you bought, and tell them to give you your money back and then you'll bring the item back to them.
Well the buyer did have a description and photos. So it’s one persons description opinion against another. I get it. But don’t say you don’t like it but want to keep it and renegotiate the price after a sale. The seller said - I’ll refund your money. Just send it back. No problem.
If I sold somebody something, a total stranger, and they wanted a refund, they'd have to return the item to me first. You won't walk into a store and demand a refund on an item you bought, and tell them to give you your money back and then you'll bring the item back to them.
You send that refund, you'll never see the goods again. Won't happen, no chance. The ball is in the buyers court. Either send them back or keep them, have a fine day either way Cupcake.
I’ve had a douchebag or 2 over the years attempt to “renegotiate” once they received the item. Their attempts were in vein because I will NOT renegotiate after the fact. If it was an oversight on my end I would refund the total price including shipping. As the seller I was the one that ran the sale and decided the terms, not the buyer. If the buyer doesn’t want the item for the agreed upon price then it’s on them to notify the seller and arrange the return. I would never issue a refund without having the item in hand or at the very least in transit with the shipper. The buyer DOES NOT dictate the terms of the sale or the terms of the return. If the buyer wants to play ass wipe and thinks that they have any say as to how the return works then they get to keep the item and kiss my ass....it’s a win-win for them. 😁
As the seller i get something back before I send a single cent of refund. Period.
As the buyer I've only try to renegotiate when the item was grossly mis advertised and the buyer purposely attempted to hide it. This is when dealing with a site like Eflea where bad feedback is at stake,opening a complaint,etc. Here i consider it an AS IS deal.
You send that refund, you'll never see the goods again. Won't happen, no chance. The ball is in the buyers court. Either send them back or keep them, have a fine day either way Cupcake.
I have to agree. It’s up to the buyer to return. Would any business give you money before they get the item back?? No!
Had some jackwagon buy an new old stock Lyman powder dump that was still in the box and had what looked like the original packing grease still on the brass part. He emailed me saying it was rusted and he wanted a price adjustment. I told him to send it back in the same condition as received and I would give full refund to include shipping. He then proceeds to tell me he had already tried to remove it and had scratched some of the number marking off. I reluctantly refunded him $10 as it wasn’t worth the hassle.
If I sold somebody something, a total stranger, and they wanted a refund, they'd have to return the item to me first. You won't walk into a store and demand a refund on an item you bought, and tell them to give you your money back and then you'll bring the item back to them.
If you are comfortable with the description you provided in your listing... i.e. you feel it was honest and forthright and it will not keep you awake at night worrying that you deliberately misrepresented... the buyer carries the burden... not you.
If you made an honest mistake and the stock is actually made of Catalpa wood and not Walnut... but you were unaware... there may be some room for a price adjustment.
Thirdly, if you did a poor job packing and the Gorillas at the freight company somehow managed to damage the item there is a burden to make the matter right with the buyer. Either through the insurance the buyer purchased, the insurance you purchased or out-of-pocket or take the item back.
Under no circumstances whatsoever would I return money before the item is returned.
Seller makes a mistake, full refund, including return shipping.
Buyer's remorse....generally tough shlt.....best he could expect is refund on item's cost, minus seller's original shipping expense.
Either way, items get returned first, then monies refunded, as long as item is returned in the as sold condition.
How about a seller doesn’t make a mistake and after pictures and the sellers description once in the hands of the buyer he thinks the sellers description and his (the buyer) are not quite the same !? Who pays the shipping back?
Seller makes a mistake, full refund, including return shipping.
Buyer's remorse....generally tough shlt.....best he could expect is refund on item's cost, minus seller's original shipping expense.
Either way, items get returned first, then monies refunded, as long as item is returned in the as sold condition.
How about a seller doesn’t make a mistake and after pictures and the sellers description once in the hands of the buyer he thinks the sellers description and his (the buyer) are not quite the same !? Who pays the shipping back?
It all comes down to the seller feeling confident that his description was honest and accurate.
The old saying "Under Promise and Over Deliver".
If you are the seller and your description was honest that is all the information you need.
If you are the buyer and you feel the description was egregiously false... either take your lumps or start a call out thread.
I've always had good luck by making phone calls before sending money or goods. Especially if it's an unknown member.
Pick up the phone, discuss the matter. Get a feel for who you're doing business with.
That said, I wouldn't send any money until goods are in hand.
How many times have you shipped an expensive item without receiving the payment first? Not trying to bust your balls just curious. I personally will never send an item until the money is received first?
A seller has an ad for items for sale with pictures and description...a buyer agrees to purchase these items. Once the buyer get these items he wants to renegotiate the price because he doesn’t believe the description was correct. So the seller says no renegotiating - just send the items back for a full refund.
The buyer says no. You send me my refund 1st. Then I’ll send your items.
What is the correct way to close this non sense. The seller even suggested send the items back with tracking and signature and the refund can even be PayPal so it’s instantaneous.
What’s the correct way? To settle this.
I think I’m with Alvah on this.
I bought a rifle off of Gunbroker. The seller, a guy presumably named Alan Bunn, sent me the wrong rifle. Supposed to be blued with a threaded barrel. He sent a non-threaded stainless rifle. I took pictures and sent the pics to him.. he wanted me to send the rifle back to him so he could verify it was the wrong rifle.....told him no, send me the correct rifle... (and he still had an active listing for the correct rifle.)...... and btw, you owe 50 bucks for all the extra cost of shipping and ffl fees. He was adamant that I send the rifle to him first.... nope, told him he was already shifty and then he would have the rifle as well as my payment.
So, I left him an “F” rating and sold the stainless rifle.
Sometimes there isn’t much satisfaction to be gained.
A seller has an ad for items for sale with pictures and description...a buyer agrees to purchase these items. Once the buyer get these items he wants to renegotiate the price because he doesn’t believe the description was correct. So the seller says no renegotiating - just send the items back for a full refund.
The buyer says no. You send me my refund 1st. Then I’ll send your items.
What is the correct way to close this non sense. The seller even suggested send the items back with tracking and signature and the refund can even be PayPal so it’s instantaneous.
What’s the correct way? To settle this.
I think I’m with Alvah on this.
I bought a rifle off of Gunbroker. The seller, a guy presumably named Alan Bunn, sent me the wrong rifle. Supposed to be blued with a threaded barrel. He sent a non-threaded stainless rifle. I took pictures and sent the pics to him.. he wanted me to send the rifle back to him so he could verify it was the wrong rifle.....told him no, send me the correct rifle... (and he still had an active listing for the correct rifle.)...... and btw, you owe 50 bucks for all the extra cost of shipping and ffl fees. He was adamant that I send the rifle to him first.... nope, told him he was already shifty and then he would have the rifle as well as my payment.
So, I left him an “F” rating and sold the stainless rifle.
Sometimes there isn’t much satisfaction to be gained.
When I'm the seller, I'll do my best to send pics of anything and everything the buyer wants to see. Additionally, I do my best to show any damage whether it's ring marks on a scope, dents/dings/scratches on a stock, etc. I then make it known usually in the original ad and certainly via PM or phone call:
If you buy something from me and aren't happy, send it back on your own dime and I'll send your $$ back once the item is back in my hands in reasonably the same condition as I sent it. No questions asked and no hard feelings, just didn't meet your needs for whatever reason.
I'll often also have the buyer choose the shipper USPS, UPS, or Fed-Ex.
I don't generally negotiate pricing after the fact. I'd be open to discussing something I'd missed that was broken/cracked/non-funcitonal but it'd have to pass my own "sniff test".
As a buyer, I have asked for adjustments upon receipt of an item. The 1st was a Savage 99 that had a couple of cracks in the tang. I should've known to ask for more detailed pics. The seller said it wasn't cracked when I bought it despite me sending detailed pics showing cracks with obvious age, not fresh cracks. Then the seller said I'd bought under market price anyway and there would be no adjustments and no refund. Live and learn.
The 2nd was a SxS Shotgun that arrived with a faulty ejector. I found it shortly after receiving the shotgun, PM'd the seller and he offered to pay for the repair, which he did no questions asked and no hard feelings.
A seller has an ad for items for sale with pictures and description...a buyer agrees to purchase these items. Once the buyer get these items he wants to renegotiate the price because he doesn’t believe the description was correct. So the seller says no renegotiating - just send the items back for a full refund.
The buyer says no. You send me my refund 1st. Then I’ll send your items.
What is the correct way to close this non sense. The seller even suggested send the items back with tracking and signature and the refund can even be PayPal so it’s instantaneous.
What’s the correct way? To settle this.
I think I’m with Alvah on this.
I bought a rifle off of Gunbroker. The seller, a guy presumably named Alan Bunn, sent me the wrong rifle. Supposed to be blued with a threaded barrel. He sent a non-threaded stainless rifle. I took pictures and sent the pics to him.. he wanted me to send the rifle back to him so he could verify it was the wrong rifle.....told him no, send me the correct rifle... (and he still had an active listing for the correct rifle.)...... and btw, you owe 50 bucks for all the extra cost of shipping and ffl fees. He was adamant that I send the rifle to him first.... nope, told him he was already shifty and then he would have the rifle as well as my payment.
So, I left him an “F” rating and sold the stainless rifle.
Sometimes there isn’t much satisfaction to be gained.
If I sold somebody something, a total stranger, and they wanted a refund, they'd have to return the item to me first. You won't walk into a store and demand a refund on an item you bought, and tell them to give you your money back and then you'll bring the item back to them.
This.
When I was an active eBay seller, I resolved all disputes this way. I even offered to pay shipping. One guy always found something wrong. In the end, he decided to keep the items when he realized he couldn’t keep them at a discount. I finally blocked him as a purchaser. One advantage I had was that I never lied about the condition of the item.
I don’t think a seller can lie when he sends a bunch of pics at every angle. In good lighting. What one person considers 95% another will Consider 86-90%!
You buy sight unseen you are throwing the dice. Unless it was legitimate fraud or misrepresentation, I think that's the risk a buyer takes. I bought a car out of state based off photos, sometimes you take a leap of faith and it works out.
A seller has an ad for items for sale with pictures and description...a buyer agrees to purchase these items. Once the buyer get these items he wants to renegotiate the price because he doesn’t believe the description was correct. So the seller says no renegotiating - just send the items back for a full refund. The buyer says no. You send me my refund 1st. Then I’ll send your items. What is the correct way to close this non sense. The seller even suggested send the items back with tracking and signature and the refund can even be PayPal so it’s instantaneous. What’s the correct way? To settle this.
I think I’m with Alvah on this.I bought a rifle off of Gunbroker. The seller, a guy presumably named Alan Bunn, sent me the wrong rifle. Supposed to be blued with a threaded barrel. He sent a non-threaded stainless rifle. I took pictures and sent the pics to him.. he wanted me to send the rifle back to him so he could verify it was the wrong rifle.....told him no, send me the correct rifle... (and he still had an active listing for the correct rifle.)...... and btw, you owe 50 bucks for all the extra cost of shipping and ffl fees. He was adamant that I send the rifle to him first.... nope, told him he was already shifty and then he would have the rifle as well as my payment. So, I left him an “F” rating and sold the stainless rifle. Sometimes there isn’t much satisfaction to be gained.
I think he should of gotten his rifle back 1st.
While he still had an active listing for the rifle he was supposed to have shipped to TF49? Uhmm, No.
I've always had good luck by making phone calls before sending money or goods. Especially if it's an unknown member.
Pick up the phone, discuss the matter. Get a feel for who you're doing business with.
That said, I wouldn't send any money until goods are in hand.
How many times have you shipped an expensive item without receiving the payment first? Not trying to bust your balls just curious. I personally will never send an item until the money is received first?
Several. Doesn't bother me at all, usually. But I always want a phone number and to talk to the other party before hand if I have an iota of doubt.
A seller has an ad for items for sale with pictures and description...a buyer agrees to purchase these items. Once the buyer get these items he wants to renegotiate the price because he doesn’t believe the description was correct. So the seller says no renegotiating - just send the items back for a full refund.
The buyer says no. You send me my refund 1st. Then I’ll send your items.
What is the correct way to close this non sense. The seller even suggested send the items back with tracking and signature and the refund can even be PayPal so it’s instantaneous.
What’s the correct way? To settle this.
I think I’m with Alvah on this.
I bought a rifle off of Gunbroker. The seller, a guy presumably named Alan Bunn, sent me the wrong rifle. Supposed to be blued with a threaded barrel. He sent a non-threaded stainless rifle. I took pictures and sent the pics to him.. he wanted me to send the rifle back to him so he could verify it was the wrong rifle.....told him no, send me the correct rifle... (and he still had an active listing for the correct rifle.)...... and btw, you owe 50 bucks for all the extra cost of shipping and ffl fees. He was adamant that I send the rifle to him first.... nope, told him he was already shifty and then he would have the rifle as well as my payment.
So, I left him an “F” rating and sold the stainless rifle.
Sometimes there isn’t much satisfaction to be gained.
GB can be a crap shoot. If the pictures aren't clear, I don't buy, since GB won't do anything to help the buyer if there is a dispute between a buyer and a seller. I bought a Savage 170 for a kid in VT a few years back from a pawn shop in Gadsden, AL, that had a rust spot in the barrel about 4" from the muzzle. I had specifically asked about the condition of the bore and received an email reporting that it was in excellent condition. When I received the rifle that bore was so dirty that it was clear that the seller never looked at the bore. He wouldn't take it back, so I filed a complaint with the BBB and the seller responded by contacting GB to get me banned from the site. Neither BBB, nor GB, did anything.
I had guys do that frequently enough that my reply was short and succinct. It quoted the stated return policy that included a 3 day no fault inspection guarantee and finished with send it back. When they continued to try to Jew me down I simply replied “Send it back”. They didn’t get any satisfaction from my attitude one way or the other. I didn’t indulge their desire for an online pen pal The buyer had 3 days from when he took possession to return it for a full refund, it wasn’t a 3 day reverse auction or mediation. The buyer was responsible for shipping it back to us. As soon as I received it back into the log book I immediately refunded the money. Most times they paid by credit card so it was simple.
Very, very, very few ever sent it back. I knew that barring damage in shipment the item was better than described. One time I sold a beautiful old Citori that had a hidden imperfection and I felt that I should’ve known about it and it was NOT as described and that was my fault. I refunded his entire cost including shipping and transfer fee he incurred on his end. My reputation is worth far more than any profit I might make on a sale so if I ever questioned myself I erred on the side of the customer.
If I sold somebody something, a total stranger, and they wanted a refund, they'd have to return the item to me first. You won't walk into a store and demand a refund on an item you bought, and tell them to give you your money back and then you'll bring the item back to them.
I bought 2 ziess scopes a few years back ,they were fake ,called the seller he said send them back for a refund,no you send my money back ,then I will send scopes back,he sent the money back and I sent his scopes back, I think this only happened because he knew they were fake from the start,