La-zee-boy quality is down the tubes in the last 5 to 10 years. I bought one last year and had to have it worked on 2 different times by their "chair tech". They didn't put in a main bolt on one component and it fell apart trying to recline it, and right before the warranty expired, the seat area came un-stapled and pulled apart so bad it needed major rebuilding. If it had happened a month later, they would have told me to shove it. When I first bought it I discovered the reclining problem, and even though I hadn't had it home for more than 1 day, the local La-zee-boy dealer would not take it back, and was rude to me when I dared question him about why. It took them 2 weeks to fix it both times. If he was talking to me like that in person, I might have gone to jail. I don't know how they stay in business the way he talked acted. I'll never buy anything from them again.
Reivertom.
You are probably more up to date on their current quality. I have been out of that business for quite awhile now. My brother is still a dealer so I will check with him. Regarding the dealer treatment... I would go straight to the manufacturer or, another dealer who may want your future business. Most dealers are independents last I knew.
I still use a la-z-boy that is 25 years old and never had a problem.