Kuiu - never again - 03/19/15
Had a very unfortunate experience with Kuiu and thought I'd pass along a bit of info that might help others in the future. If you purchase anything in the Outlet section, Kuiu will absolutely not stand behind the product. You have precisely zero warranty against defects and are simply SOL.
You'd think such an exclusion would be mentioned in the Terms & Conditions section, but it is not. I mentioned this to the Kuiu rep I was "working" with, but the company still hasn't bothered to update that section (it's been two weeks). In any case, wanted to give all of you a heads-up about the complete lack of warranty. Be careful.
In fairness and full disclosure, I was offered the option of shipping back the defective items on my dime for store credit. I was also very clearly told it was an exception being made and that Outlet items have ZERO WARRANTY. I declined the option because I was so disappointed in my experience with the products and the customer service that I had no interest in more Kuiu goods. Just the same, Kuiu did make the offer and it would be disingenuous of me to leave that out.
You'd think such an exclusion would be mentioned in the Terms & Conditions section, but it is not. I mentioned this to the Kuiu rep I was "working" with, but the company still hasn't bothered to update that section (it's been two weeks). In any case, wanted to give all of you a heads-up about the complete lack of warranty. Be careful.
In fairness and full disclosure, I was offered the option of shipping back the defective items on my dime for store credit. I was also very clearly told it was an exception being made and that Outlet items have ZERO WARRANTY. I declined the option because I was so disappointed in my experience with the products and the customer service that I had no interest in more Kuiu goods. Just the same, Kuiu did make the offer and it would be disingenuous of me to leave that out.