I don't spend much time on this forum, but I can add that my four imports via IRG were perfect. They're very upfront with their process and import timelines. They keep costs down by only doing twice monthly shipments and operating with as small of a staff as possible. I'm willing to play phone tag or wait a day or two for a reply to my email if that means not paying $300 to import my gun as I have done in the past using a different company. Trouble arises most often as a result of a lack of reading comprehension by the client who, more often than not, is a member of the instant gratification/entitlement generation.