Bear with me while I complain. I placed an order for a .431" H&I sizing die from Midway USA and received the order four days later. No problem with this......however, upon opening the package, I discovered that the die was without an O-ring and even worse, no lift punch in the die. Also in the package was a red card asking that if there was a problem with any Lyman product, that it should be returned to Lyman CS. This card was from Lyman, not Midway. So that is what I did..........
Lyman received the die at their front desk at 9:20 AM on August 13th. I have called them twice, both times they confirmed that they had received my shipment and both times promised that I would have the complete die back in my hands by the end of that week. The second week ended last Friday and I still don't have the die in today's mail. The excuse given for the delay was that their orders are filled in the order they are received. Must be a lot of crappy products being replaced.
Over the years, I have used a lot of Lyman products and still have many on my loading bench. Probably not in the future............ Anyone else have problems with Lyman customer service or their products?
