CHICAGO (AP) — A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.
David Dao’s legal team announced the settlement Thursday in a brief statement. The agreement includes a provision that the amount will remain confidential.
United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
United is also vowing to reduce, but not eliminate, overbooking — the selling of more tickets than there are seats on the plane.
it added several other new policies including:
— Raising the limit on compensation to $10,000 for customers who give up their seats starting Friday. That is a maximum — it’s unclear how many, if any, passengers would see that much. The current limit is $1,350. Delta Air Lines earlier this month raised its limit to $9,950.
— Sending displaced passengers or crew members to nearby airports, putting them on other airlines or arranging for car transportation to get them to their destinations.
— Giving gate agents annual refresher training in dealing with oversold flights. Munoz said he also wants agents and flight attendants to get more help at de-escalating tense situations.
While not a factor in this month’s incident, United also said that starting in June it will pay customers $1,500 with no questions asked if the airline loses their bag.
http://denver.cbslocal.com/2017/04/27/united-airlines-compensation/
