Sort of related. It's pretty obvious that time is money, and nobody in business can afford to spend excessive time talking with customers, especially when small low $$ jobs are involved. Yet, I recall a local smith, the go-to guy, who would talk your ear off. Lots of stories to tell, funny, complained about crappy guns, etc. He did great work, timely, fairly priced, had a soft spot for kids' guns. I wondered if he worked late into the night to get things done.
I've known doctors like that. Some run an assembly line practice, hardly communicate, but I've encountered a couple who would talk your ear off, one with hunting stories, with a waiting room full of patients.
Just people being people.
