I won't speak for their present competence only because I don't know but in '07 when I used them, they were impeccably perfect, redundancy noted and intended.
Steve was there at that time. He could get things done that amazed me and saved a safari that was going south rapidly when an outfitter double-booked, and last second travel changes needed to be made.
I'm sure Gracy is still a fine agency, even without Steve.
