Ongoing problem.
This site is plagued with it.
You will be told that you have to load this program, or that program, and use this browser, or that browser, and hold you mouth just right or it won't work.
Even though many readily admit that this site is the only one that causes them that list of problems, they will vilify what YOU are doing and using, and tell you how to fix it...
The root cause of the problem is still not addressed.