I asked for the manager, he said he was the manager. I used that gun on a pheasant hunt and several dove hunts. Shot skeet with it occasionally. I'm as anal as they come about cleaning my guns. Always wiped down the day it was used and put in a gunsafe with a dehumidifier in it. I'll post pictures of it when Browning sends it back. All he offered was 40% off MSRP of a new equivalent gun. He said it would be $2500! He really didn't give a damn and it was obvious.