Although I have always been a fan of S&W revolvers, I have had a "no lock" J frame sku 103072 odered for over 2 years without it being filled. I have given up hope that it will ever be available, perhaps it is no longer even listed as a current model- I have not checked recently.
Additionally, I had a 617 rebarreled thru the custom shop about a year ago, the level of customer service was far below what I had experienced in the past and when the revolver was finally sent back to me the grooved surface on the top of the barrel had obvious cosmetic flaws that was not representative of the high quality work Smith and Wesson routinely turned out in the past. I resigned myself to living with it rather than trying to get them to fix it as it did not seem worth the aggravation.
It doesn't surprise me Smith and Wesson's profits are falling as it seems they are taking their sales and service for granted rather than earning, or maintaining, their customer's loyalty.
