I won't do business with them anymore. I have put in a lot of high dollar orders from them over the years. At least 2/3's of the time they make at least one mistake on an order. Once I think it was 4 mistakes. These mistakes are never in my favor....downgrade of traps, wrong size bottle of bait, out of sale items that went through with order, wrong amount of chain, etc, etc, etc
The last time they wouldn't make it right and the owner Shawn called me at my house to argue about it when I called him on it in an email. Whined about how hard it is to find good help etc, etc.
I have been ordering from MTP for years and they are a bit more expensive on some things....but they have never made a single mistake in any order I have put with them. There are several great supply houses, no need to screw around. Good customer service is consistently getting it right the first time IMO.
