They're telling me the only way to deal with this thing with certainty is to wipe your computer and start over. You can recover your data if it's backed up externally, but if it's not, once the infection is discovered, disconnect from the Internet immediately to halt the encryption process and save any data that hasn't already been encrypted.
Yup, that's what Norton said too. That's why I wished you luck.
Last edited by Swifty52; 01/29/15.
