Zeiss warranty-Yellow/White??. - 01/25/08
Hi,I had registered a new Zeiss scope on their website a few weeks back.Called customer service and asked whether the registration had gone thru.A woman called Sonya answered.I told her I was checking to make sure that the scope was registered.She was not very pleasant to talk to.She was not able to find any info about my registration.I asked her if she would do it over the phone.She hesitated and after a long pause, said alright.I was starting to give her the seial number and she said.Is it a white or a yellow warranty card.I said I don't have the card with me and don't remember the colour.But I have the serial number.To this her reply was that Zeiss has now issued the different colour and without me telling her the colour of the card she will not process my request.
Could any one here tell me if Zeiss is changing their lifetime warranty.What do these colour cards mean?.I hope Zeiss warranty department is better than their customer service department.
Appreciate any info,thank you.
Could any one here tell me if Zeiss is changing their lifetime warranty.What do these colour cards mean?.I hope Zeiss warranty department is better than their customer service department.
Appreciate any info,thank you.